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Pfizer

Senior Digital Operations Lead

Pfizer

. Design, deliver, and scale agentic AI systems across Pfizer’s manufacturing network .

Posted 10/7/2026full-timeDublin • IrelandSeniorWebsite

Tech Stack

Tools & technologies
CloudCyber SecurityPMP

About the role

Key responsibilities & impact
  • Design, deliver, and scale agentic AI systems across Pfizer’s manufacturing network
  • Lead production-grade AI agents that access knowledge, synthesize information, support decision-making, and execute work alongside manufacturing colleagues
  • Evolve the Digital Operations Centre into an intelligent, agent-enabled manufacturing experience
  • Define agent use cases, behaviours, user experiences, and success criteria with engineers, data scientists, and architects
  • Rapidly prototype and mock agent experiences with customers and manufacturing SMEs
  • Co-own agent evaluation frameworks, guardrails, and human-in-the-loop oversight models
  • Transform manufacturing knowledge and SME expertise into reusable, scalable intelligence assets
  • Define and execute product vision, strategy, and multi-year roadmap for agentic capabilities
  • Apply customer discovery, product visioning, journey mapping, experimentation, backlog management, and value realization
  • Act as the voice of the customer and lead co-creation workshops, product discovery, pilots, demonstrations, and feedback cycles
  • Develop adoption strategies to maximise utilisation, engagement, and business impact
  • Own the manufacturing-agent lifecycle from concept through deployment, monitoring, evaluation, and continuous improvement
  • Define value propositions, success metrics, and adoption strategies for capability releases
  • Establish governance frameworks for AI and agentic product development, deployment, monitoring, and lifecycle management
  • Ensure alignment with Responsible AI, cybersecurity, data governance, quality, validation, and compliance requirements
  • Define processes for evaluation, performance monitoring, change management, human oversight, and risk management
  • Partner with Quality, Cybersecurity, Data & Analytics, and Engineering teams
  • Measure impact through knowledge accessibility, colleague productivity, decision quality, operational performance, and IMEx maturity
  • Identify opportunities to scale successful capabilities across manufacturing sites and business units
  • Champion transformation of manufacturing digital products into intelligent digital teammates

Requirements

What you’ll need
  • Bachelor’s degree in Engineering, Computer Science, Information Systems, Business, or equivalent experience
  • Significant experience in manufacturing or regulated operations environments, such as pharma/biotech or medical devices
  • Working knowledge of manufacturing digital systems, including MES, historians, and LIMS, and integration patterns
  • Demonstrated people leadership experience, including coaching, performance management, and team development
  • Strong product and project management skills, including ownership of roadmaps, priorities, budgets, stakeholders, and outcomes end-to-end across business and IT/OT
  • Experience defining and delivering AI-enabled products, such as copilots, decision support, or agents
  • Experience operating within formal quality systems and change control, with strong documentation discipline
  • Excellent communication skills and ability to influence at multiple levels, including site leadership and global partners
  • Entrepreneurial approach to product delivery, bias for action, comfort with ambiguity, and track record of taking ideas from concept through pilot to adoption
  • Hons Degree or equivalent advanced qualification preferred
  • Hands-on ability to use AI and agentic tools to rapidly mock designs, prototype agent experiences, and co-create solutions
  • Deep OT/automation expertise, including SCADA, historians, serialization, and plant connectivity
  • Experience with validated system delivery, computer system validation (CSV), and assurance practices
  • Experience with cloud data platforms and advanced analytics/AI in manufacturing contexts
  • Formal certification such as PMP/PRINCE2, ITIL, or Lean Six Sigma, or demonstrated equivalent practice
  • Experience leading global, multi-site programs and driving standardization/common platforms
  • Financial management experience, including vendor governance, forecasting, and chargeback/showback models
  • Hands-on experience delivering and operating AI solutions, including MLOps/LLMOps patterns and/or agentic AI orchestration
  • Experience with responsible AI practices, including risk assessments, bias/robustness testing, human oversight, and documentation
  • For the Ireland posting, must be legally eligible to work in Ireland

Benefits

Comp & perks
  • Hybrid work location assignment
  • No relocation support available
  • Equal employment opportunity and disability inclusion support
  • Reasonable adjustments available during application and interviewing