Senior Director, Digital and Technology – GBS, Global Solutions Lead

Pfizer

. Set the integrated global digital strategy, multi-year roadmap, and investment priorities for Meetings and External Engagements solutions, including MAPP and AURA .

Posted 9/15/2026full-timeNew York City • Florida • United StatesSenior💰 $214,900 - $358,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading enterprise technology strategy and execution, particularly in global SaaS platforms and AI-enabled solutions. Proven ability to influence senior stakeholders and drive operational excellence across diverse teams and complex environments.

Highest-signal resume keywords

Enterprise Technology StrategyGlobal SaaS PlatformsAI-Enabled SolutionsStakeholder EngagementOperational Excellence

ATS Keywords

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Hard Skills

Product StrategyPlatform StrategySystems IntegrationAutomationData ManagementSecurityDigital DeliveryGovernanceLifecycle ManagementChange Management

Soft Skills

Exceptional CommunicationRelationship BuildingConflict ManagementCoachingLeadership

Tools & Technologies

MAPPAURAContact Center PlatformsIntelligent RoutingSelf-Service Solutions

Industry Keywords

Global InitiativesRegulated EnvironmentsStakeholder NeedsDiverse Technology TeamsHigh-Performing Talent

About the role

Key responsibilities & impact

Set the integrated global digital strategy, multi-year roadmap, and investment priorities for Meetings and External Engagements solutions, including MAPP and AURA
Own end-to-end product and platform outcomes across run, grow, and transform priorities
Identify, prioritize, and scale responsible AI and automation opportunities across MEET, AURA, and supported functions
Drive modernization of the MAPP ecosystem and related external engagement capabilities across more than 140 markets
Advance AURA as a global enterprise contact center platform
Improve self-service, intelligent routing, case deflection, contact volume, operating costs, and user experience
Influence and align senior stakeholders across business, Digital, Compliance, Risk, and enabling functions
Establish governance for intake, prioritization, delivery, value realization, service performance, data quality, vendors, finances, risk, audit readiness, and lifecycle management
Champion adoption, change management, and operational excellence
Lead, coach, and develop a leader-of-leaders organization across product, platform, delivery, operations, architecture, and engineering
Attract, retain, and grow high-performing global talent

Requirements

What you’ll need

Bachelor’s degree with 12+ years of relevant experience leading enterprise technology strategy and execution across multiple complex, global initiatives with clear business outcomes OR Master’s degree with 10+ years of experience OR PhD with 7+ years of experience
Exceptional communication skills translating complex technology concepts into clear, business-focused recommendations
Experience leading global SaaS platforms, AI-enabled solutions, product and platform strategy, systems integration, automation, data, security, and scalable digital delivery in complex, regulated environments
Experience engaging and influencing senior executives, subject matter experts, and diverse technology teams
Experience leading global organizations across multiple regions, cultures, operating models, and time zones
Success developing and leading senior technology leaders, including Senior Managers, Directors, Architects, and experienced product, platform, and delivery professionals
Excellent oral and written communication skills
Experience building trusted relationships, understanding diverse stakeholder needs, and managing conflict constructively
Candidates must be authorized to be employed in the U.S. by any employer
Permanent work authorization in the United States required
U.S. work visa sponsorship is not available now or in the future

Benefits

Comp & perks

Participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of base salary
Eligibility to participate in Pfizer’s share based long term incentive program
Comprehensive and generous benefits and programs
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Relocation assistance may be available based on business needs and/or eligibility