FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading global service teams and managing external partners while ensuring service quality and customer satisfaction. Proficient in strategic direction, governance, and evolving service models to meet business needs.
Highest-signal resume keywords
Enterprise LeadershipCustomer FocusStakeholder InfluenceChange LeadershipDigital and AI Fluency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service DeliveryOperations ManagementProcurementSupply Chain ManagementPerformance MonitoringService Quality ManagementGovernanceStrategic PlanningProcess AutomationService Portfolio Management
Soft Skills
Decision MakingPartner Leadership
Industry Keywords
Enterprise ServicesShared ServicesGlobal ProcurementCustomer ExperienceService ModelsCross-Service IssuesContinuous Improvement
About the role
Key responsibilities & impact- Lead PfizerWorks, PfizerFlex and Fleet for Global Procurement
- Set strategic direction and priorities for the Enterprise Services portfolio
- Establish service accountabilities, governance and performance expectations
- Monitor quality, responsiveness and customer experience, and resolve cross-service issues
- Oversee external partners and address material service, capacity, quality and delivery issues
- Partner with Global Procurement Sourcing Towers on category and commercial strategies
- Partner with GBS Platform and Enablement Services on process, platform, automation and technology
- Evolve service models as business needs and delivery approaches change
- Deliver reliable, effective services and a strong colleague experience
- Drive partner and supplier performance, clear service ownership, accountability, scalability and continuous improvement
Requirements
What you’ll need- Bachelor's degree in Business, Operations, Supply Chain, Procurement or a related field and at least 12 years in enterprise services, operations, shared services or service delivery
- Master's degree in Business, Operations, Supply Chain, Procurement or a related field and at least 10 years in enterprise services, operations, shared services or service delivery
- Typically at least 7 years leading global or multi-region service teams
- Typically at least 5 years managing external partners and service portfolios
- Experience managing service quality and customer escalations, and evolving service models
- Permanent work authorization in the United States
- Enterprise leadership, customer focus, decision making, stakeholder influence, partner leadership, change leadership, and digital and AI fluency
Benefits
Comp & perks- Global Performance Plan with a bonus target of 22.5% of base salary
- Share based long term incentive program
- 401(k) plan with Pfizer Matching Contributions
- Additional Pfizer Retirement Savings Contribution
- Paid vacation, holiday and personal days
- Paid caregiver/parental and medical leave
- Medical, prescription drug, dental and vision coverage
- Relocation assistance may be available based on business needs and/or eligibility