Senior Director, Process and Platform Excellence Lead

Pfizer

. Lead process excellence, platform strategy, lifecycle management, operational resilience and customer experience capabilities across Global Business Services .

Posted 10/30/2026full-timeUnited StatesSenior💰 $230,900 - $384,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading process excellence and platform strategy, with a strong focus on SAP S/4HANA and non-SAP platforms. Proven ability to enhance customer experience and operational resilience through effective lifecycle management and deployment of artificial intelligence solutions.

Highest-signal resume keywords

SAP S/4HANA Platform ManagementProcess Excellence LeadershipOperational Resilience ExpertiseCustomer Experience ImprovementArtificial Intelligence Deployment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lifecycle ManagementPlatform StrategyProcess Standards DefinitionService Performance MonitoringIncident Response ManagementContinuous Improvement PracticesGovernance of Intelligent AutomationInvestment Roadmap DevelopmentService Standards DefinitionCustomer Journey Mapping

Soft Skills

LeadershipCollaborationStrategic Direction SettingResource DeploymentTeam Building

Industry Keywords

Global Business ServicesShared ServicesTechnology-Enabled Process TransformationOperational ControlsService Reliability

About the role

Key responsibilities & impact

Lead process excellence, platform strategy, lifecycle management, operational resilience and customer experience capabilities across Global Business Services
Partner with functional leaders, Digital & Technology, and Innovation & AI Enablement to define standards, shape platform investments and translate business needs into scalable solutions
Set common process standards, methods and continuous-improvement practices
Provide domain expertise aligning functional owners with platform teams
Own SAP and non-SAP platform strategy, investment roadmaps, lifecycle management and major enhancement priorities
Own platform stability, support models, monitoring, incident response, continuity planning and service performance
Define service standards, customer journeys and experience measures to improve adoption, satisfaction and service outcomes
Deploy, configure, monitor and maintain approved artificial intelligence embedded in platforms
Coordinate transition and scaling with Innovation & AI Enablement and Digital & Technology
Lead managers across geographies, set direction, deploy resources and build leadership and technical capability

Requirements

What you’ll need

Bachelor’s degree in Business, Information Systems, Engineering, Finance or a related field
At least 12 years of progressive experience in shared services, Global Business Services, enterprise operations or technology-enabled process transformation
At least 7 years of experience leading managers and global, multi-site teams
At least 5 years of experience owning enterprise platforms, including SAP S/4HANA and non-SAP platforms, roadmaps and lifecycle management
Experience in process excellence, service reliability, operational resilience, customer experience and controls-oriented delivery
Ability to deploy and govern embedded AI or intelligent automation in production while maintaining controls and business continuity
Candidates must be authorized to be employed in the U.S. by any employer
Permanent work authorization in the United States required
U.S. work visa sponsorship is not available now or in the future

Benefits

Comp & perks

Global Performance Plan bonus target of 25.0% of base salary
Share-based long-term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Relocation assistance may be available based on business needs and/or eligibility