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Pfizer

Senior Manager, AI-enabled Digital Products Support Lead

Pfizer

. Lead the Support & Operations service for Pfizer Digital Products with AI features, including web and mobile applications .

Posted 11/11/2026full-timeThessaloniki • GreeceSenior💰 €41,250 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing AI-enabled applications and mobile platforms, ensuring service quality through effective incident and problem management. Proficient in stakeholder management and driving continuous improvement through automation and emerging technologies.

Highest-signal resume keywords
AI Engineering ExperienceIncident ManagementVendor ManagementSoftware Development Life Cycle (SDLC)Agile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Software EngineeringApplication SupportDevOpsTroubleshootingRoot Cause AnalysisCI/CDTestingRelease ManagementPythonJavaScript/TypeScript
Soft Skills
Organizational SkillsTime ManagementStakeholder ManagementPartnership BuildingCuriosity
Tools & Technologies
GenAI StacksLLMsAWS InfrastructureApp Store ConnectGoogle Play ConsoleObservability ToolsMonitoring Tools
Certifications & Qualifications
ITIL 4AWS CertificationAI/ML-related Certifications
Industry Keywords
IT Service ManagementIncident ManagementProblem ManagementChange ManagementService Level Agreements (SLAs)Data Privacy (GDPR, HIPAA)Responsible AIAI Governance

Tech Stack

Tools & technologies
AndroidAWSiOSITSMJavaScriptMicroservicesPythonSDLCTypeScript

About the role

Key responsibilities & impact
  • Lead the Support & Operations service for Pfizer Digital Products with AI features, including web and mobile applications
  • Direct contractor resources under a Managed Service model
  • Govern service quality against contractual SLAs and KPIs
  • Drive lessons learned from ticket reviews
  • Own Incident, Problem and Maintenance management
  • Ensure timely triage, root cause analysis and end-to-end resolution
  • Identify risks proactively to prevent incidents
  • Manage App Store and Google Play releases, OS/SDK updates and store policy compliance
  • Act as technical authority for AI-enabled applications and mobile platforms
  • Provide engineering guidance and intervene hands-on in complex or critical cases
  • Build support-team capabilities around evolving Pfizer technology stacks and platforms
  • Represent Marketing Support & Operations in new product development to ensure supportability and best practices
  • Orchestrate knowledge transfer for new releases using modern AI tools
  • Partner with Business, Product, Delivery and Platform Owners on roadmaps, priorities and collaboration frameworks
  • Communicate plans, progress and outcomes through reporting
  • Drive automation, AI-enabled efficiency and continuous improvement
  • Identify use cases, lead proofs of concept and build internal tools

Requirements

What you’ll need
  • Bachelor’s degree in Computer Science, Information Technology, Software Engineering or a related field
  • 7+ years of experience in software engineering, application support/operations or DevOps in a corporate setting
  • At least 2 years leading teams or managing external vendors
  • Experience in AI Engineering across architecture, solution engineering, development or operations
  • Working experience with GenAI stacks, including LLMs, vector stores, agents, orchestration and guardrails
  • Strong knowledge of SDLC, Agile, source control, CI/CD, code reviews, testing and release management
  • Solid knowledge of IT Service Management processes, including Incident, Problem, Change, Release and Service Level Management
  • Experience managing vendor resources against contractual SLAs and KPIs
  • Experience in stakeholder management, partnership building and establishing trust
  • Strong troubleshooting and root cause analysis skills
  • Excellent organizational and time management skills
  • Curiosity and willingness to learn emerging technologies
  • Excellent written and spoken English
  • Preferred: Mobile Native or Hybrid development and iOS/Android SDKs
  • Preferred: App Store Connect and Google Play Console release processes, store review guidelines and policy compliance
  • Preferred: Python, JavaScript/TypeScript, APIs and microservices
  • Preferred: AWS infrastructure and services
  • Preferred: Observability and monitoring tools
  • Preferred: IT Security, Risk Assessment and Management, Responsible AI and AI governance
  • Preferred: Regulated-industry experience and data privacy requirements such as GDPR and HIPAA
  • Preferred: ITIL 4, AWS or AI/ML-related certifications

Benefits

Comp & perks
  • Health care coverage
  • Retirement savings plans
  • Insurance benefits
  • Employee Assistance Program
  • Wellness benefits
  • Flexible workplace culture supporting work-life harmony
  • Reasonable adjustments for candidates with disabilities