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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing production support for Manufacturing Execution Systems and related applications, with a strong focus on incident and problem management, process improvement, and stakeholder collaboration. Proven ability to lead support transitions and drive best practices in a GxP environment.
Highest-signal resume keywords
Manufacturing Execution SystemsIncident ManagementProblem ManagementService Level AgreementsProcess Improvement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical KnowledgeRoot Cause AnalysisTrend AnalysisChange ManagementConfiguration Management
Soft Skills
Diplomacy SkillsStakeholder Engagement
Tools & Technologies
GxP EnvironmentsGlobal Application Delivery
Industry Keywords
Production SupportContinuous ImprovementAutomationAI Adoption
About the role
Key responsibilities & impact- Manage Pfizer's production support service for business-critical manufacturing applications within the PGS Digital portfolio
- Serve as liaison between the support team, business and Digital stakeholders for issue resolution
- Act as single point of contact for application performance
- Manage and report on One BT processes, including incident and problem management
- Lead support transition activities from Deployment/Project hypercare to long-term managed service support
- Drive adoption of best practices and build global IT support capability
- Promote continuous process improvement, automation and AI adoption in support operations
- Provide functional and technical expertise for Manufacturing Execution systems, labeling systems, local plant applications and related edge systems
- Create and manage processes and procedures for global Core environment support
- Facilitate issue resolution by engaging Solutions and Support owners
- Review service performance and participate in SLA definition
- Manage and report team progress for assigned work areas
- Provide domain knowledge, architecture support and deep technical subject matter expertise
- Identify continuous improvement opportunities and coordinate delivery with support and maintenance teams
- Oversee resolution of incident management tickets and routine maintenance service requests
- Coordinate transfer of support activities from project teams to support teams
- Provide project leadership and expertise for support services
Requirements
What you’ll need- Bachelor's degree in computer science and/or related mathematical or engineering field
- At least 6 years of experience
- Familiarity with GxP environments
- Knowledge of Manufacturing related systems
- Knowledge of global application delivery and support
- Strong diplomacy skills; able to navigate a difficult political environment
- Strong technical knowledge
- Strong process and procedure skills, particularly incident, problem, change and configuration management
- Experience performing and coordinating root cause analysis and trend analysis
- Prior experience managing production support per Service Level Agreements
- Ability to travel up to 5% of time as required
- Candidates must be authorized to be employed in the U.S. by any employer
- Permanent work authorization in the United States required
- U.S. work visa sponsorship is not available now or in the future
Benefits
Comp & perks- Global Performance Plan with a bonus target of 17.5% of base salary
- Share based long term incentive program
- 401(k) plan with Pfizer Matching Contributions
- Additional Pfizer Retirement Savings Contribution
- Paid vacation
- Paid holidays
- Paid personal days
- Paid caregiver/parental leave
- Paid medical leave
- Medical coverage
- Prescription drug coverage
- Dental coverage
- Vision coverage
- Relocation assistance may be available based on business needs and/or eligibility