Senior Manager, CFC CRM Product Manager

Pfizer

. Own the end-to-end success of Pfizer’s CRM platform supporting customer-facing colleagues globally across Commercial Sales, KAM, Access and Medical user groups .

Posted 10/6/2026full-timeUnited StatesSenior💰 $124,400 - $207,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end product lifecycle for CRM platforms, with a strong focus on customer-facing technology solutions in the Life Sciences sector. Proven ability to analyze business impact, prioritize enhancements, and collaborate with cross-functional teams to drive successful outcomes.

Highest-signal resume keywords

Product ManagementCRM TechnologyData-Driven Decision MakingStakeholder Relationship ManagementAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Requirements WritingUser Story DevelopmentBasic ConfigurationData AnalysisTechnology Integration

Soft Skills

Interpersonal SkillsInfluencing SkillsAccountabilityAdaptabilityCollaboration

Tools & Technologies

SalesforceVeevaLife Sciences CloudOCESaaS Platforms

Industry Keywords

Life SciencesB2BB2CConsumer PrivacyHealthcare Data

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the end-to-end success of Pfizer’s CRM platform supporting customer-facing colleagues globally across Commercial Sales, KAM, Access and Medical user groups
Shape the next-generation, AI-enabled CRM experience as Pfizer re-platforms its CRM technology
Identify technology enhancement opportunities aligned with Pfizer’s business objectives and improve the CFC experience
Contribute to a CFC CRM roadmap aligned with market business objectives
Own outcomes, assess user and business impact, and course-correct as needed
Build stakeholder relationships to understand CFC needs and translate them into technology opportunities
Lead customer- and market-facing solution demonstrations for sales, medical and KAM personas
Learn platform capabilities and perform basic configuration to test features and prepare demos
Quantify business impact and prioritize enhancements
Partner with UX/Design, delivery and operations teams on concepting, planning, building and deploying features
Write product requirements and user stories; participate in agile ceremonies and backlog prioritization
Develop methods to measure and report business impact
Support CFC tooling through requirements, UAT, training and communications
Manage vendor relationships and evaluate Life Sciences CFC CRM offerings and build/buy decisions
Drive standardization, consolidation and global scalability across CFC technology tools
Support privacy, digital, legal, regulatory and compliance teams with data standards, policies and procedures

Requirements

What you’ll need

Bachelor's degree required; Master’s preferred
5+ years in a product manager role owning a commercial product sold to external customers or businesses
5+ years in a product manager role at a B2B or B2C technology/SaaS company, owning a product end-to-end from strategy through delivery
Experience navigating consumer privacy and/or healthcare data landscapes at scale
Experience integrating sales and marketing technology and customer journeys across channels
Deep understanding of sales and marketing challenges
Ability to forge strong relationships with engineering partners
Experience evaluating product decisions strategically and making prioritization tradeoffs using large datasets and data-driven product decisions
Experience collaborating with multiple stakeholders and cross-functional teams
Excellent interpersonal skills and mastery of working in a matrixed environment
Demonstrated ability to execute with speed and high quality
Strong business acumen, analytical skills and mindset
Role model for Pfizer values: Courage, Excellence, Equity, Joy
Experience leading complex, large-scale business projects and initiatives, identifying risks and removing roadblocks
Strong writing, presentation and influencing skills
Ability to thrive under pressure, take accountability and meet deadlines
Discretion and trustworthiness in dealing with confidential information
Any US Pfizer site preferred, with flexibility to work across global time zones
Up to 50% travel and ability to adapt to meetings scheduled for European/Asian time zones
Candidates must be authorized to be employed in the U.S. by any employer
Permanent work authorization in the United States required
U.S. work visa sponsorship is not available now or in the future
Preferred: experience with Life Sciences or adjacent industries; Veeva, Life Sciences Cloud or OCE; Salesforce; high-growth startups; global programs; diverse leadership, influence, collaboration, coaching and oversight capabilities

Benefits

Comp & perks

Global Performance Plan with a bonus target of 17.5% of base salary
Share-based long-term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Relocation assistance may be available based on business needs and/or eligibility
Eligible for employee referral bonus