Senior Manager, CFC CRM Product Manager

Pfizer

. Own the end-to-end success of Pfizer’s CRM platform supporting customer-facing colleagues globally across Commercial Sales, KAM, Access and Medical user groups .

Posted 10/6/2026full-timeUnited StatesSenior💰 $124,400 - $207,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product management for CRM platforms, with a focus on enhancing customer experiences through technology solutions. Proven ability to collaborate with cross-functional teams, manage vendor relationships, and drive strategic product roadmaps aligned with business objectives.

Highest-signal resume keywords

Product ManagementCRM TechnologyData-Driven Decision MakingStakeholder Relationship ManagementSales and Marketing Integration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product Requirements WritingUser Story DevelopmentAgile MethodologiesBasic Configuration SkillsQuantitative Analysis

Soft Skills

Interpersonal SkillsPresentation SkillsInfluencing SkillsAnalytical MindsetAbility to Thrive Under Pressure

Tools & Technologies

SalesforceVeevaLife Sciences CloudOCECRM Platforms

Industry Keywords

B2B TechnologyB2C TechnologyConsumer PrivacyHealthcare DataLife Sciences

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the end-to-end success of Pfizer’s CRM platform supporting customer-facing colleagues globally across Commercial Sales, KAM, Access and Medical user groups
Shape the next-generation AI-enabled CRM experience as Pfizer re-platforms its CRM technology
Identify technology enhancement opportunities aligned with Pfizer’s business objectives
Collaborate with stakeholders to prioritize opportunities and contribute to the strategic CFC product roadmap
Partner with digital technology teams and vendors to concept, plan, build and deploy solutions
Develop a CFC CRM roadmap tied to market business objectives and business impact
Build stakeholder relationships to understand CFC needs and translate them into technology enhancements
Lead customer- and market-facing solution demonstrations for sales, medical and KAM personas
Learn platform capabilities and perform basic configuration to test features and prepare demos
Quantify business impact and drive enhancement prioritization
Partner with UX/Design, delivery and operations teams on concepting, planning, building and deploying features
Write product requirements and user stories; participate in agile ceremonies and backlog prioritization
Measure and report business impact of technology enhancements
Support functional and business needs through requirements definition, UAT, training and communications
Manage vendor relationships and evaluate build-versus-buy decisions
Promote standardization, consolidation and global scalability across CFC technology tools
Support privacy, digital, legal, regulatory and compliance teams in deploying data standards, policies and procedures
Travel up to 50% and adapt to European/Asian time-zone meetings when required

Requirements

What you’ll need

Bachelor's degree required; Master’s preferred
5+ years in a product manager role owning a commercial product sold to external customers or businesses
5+ years in a product manager role at a B2B or B2C technology/SaaS company, owning a product end-to-end from strategy through delivery
Experience navigating consumer privacy and/or healthcare data landscapes at scale
Experience integrating sales and marketing technology and customer journeys across channels
Deep understanding of sales and marketing challenges
Ability to build strong relationships with engineering partners
Experience evaluating product decisions strategically and making prioritization tradeoffs using large datasets and data-driven product decisions
Excellent interpersonal skills and ability to work in a matrixed environment
Demonstrated ability to execute with speed and high quality
Strong business acumen, analytical skills and mindset
Strong writing, presentation and influencing skills
Experience leading complex, large-scale business projects and initiatives, identifying risks and removing roadblocks
Ability to thrive under pressure, take accountability and meet deadlines
Discretion and trustworthiness when dealing with confidential information
Preferred: experience selling to or working in Life Sciences or adjacent industries
Preferred: experience with Veeva, Life Sciences Cloud or OCE
Preferred: experience with Salesforce
Preferred: product experience in a high-growth start-up
Preferred: experience working on global programs
Permanent work authorization in the United States required
Must be authorized to work in the U.S. by any employer; U.S. work visa sponsorship is not available now or in the future

Benefits

Comp & perks

Global Performance Plan with a bonus target of 17.5% of base salary
Share-based long-term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Relocation assistance may be available based on business needs and/or eligibility
Eligible for employee referral bonus