Senior Manager, Change Lead – Patient Services Platforms

Pfizer

. Drive change management for patient services technology .

Posted 10/15/2026full-timeUnited StatesSenior💰 $124,400 - $207,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in change management, stakeholder engagement, and communications planning to drive successful transformation initiatives. Proven ability to lead cross-functional teams and develop effective training resources while ensuring compliance with internal policies and quality standards.

Highest-signal resume keywords

Change ManagementStakeholder ManagementCommunications PlanningTraining Design and DeliveryProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change Impact AssessmentOrganizational DevelopmentProgram ManagementData Privacy ComplianceDigital Tools Modernization

Soft Skills

Exceptional Written CommunicationExceptional Verbal CommunicationCoaching Senior LeadersTroubleshooting Adoption ChallengesOrganizational Skills

Tools & Technologies

Enterprise Change Management MethodologyChange Management ToolsTraining Resources

Industry Keywords

Patient Services TechnologyTransformation OpportunitiesCross-Functional InitiativesFast-Paced SettingChange Milestones

About the role

Key responsibilities & impact

Drive change management for patient services technology
Identify user adoption challenges and transformation opportunities through the patient services process
Develop and execute change management strategies and plans, including communications, training, stakeholder engagement, and resistance management, for LSC transformation
Conduct change impact assessments and stakeholder analyses for large programs
Partner with project and program leads to integrate change activities into project plans and timelines
Align change approaches with enterprise change management methodology, tools, and templates
Define change strategy and develop a ways-of-working framework for seamless transitions
Collaborate with IT, HR, Communications, Training, and Pfizer Digital teams
Engage field-facing and business colleagues on change requirements and impacts
Ensure compliance with internal policies, quality standards, and data privacy guidelines
Troubleshoot adoption challenges, resistance, capability gaps, and process breakdowns
Review and report change readiness and adoption data, identifying improvements and risks
Support modernization of digital tools and platforms
Coach senior leaders and people managers as change sponsors and champions
Guide project teams and stakeholders to meet change milestones
Develop, approve, manage, and monitor change plans and activities
Develop and manage communications plans and change-related content
Contribute to training resources explaining program benefits and new processes

Requirements

What you’ll need

Bachelor's degree with at least 6 years of experience; OR master's degree with at least 5 years of experience; OR PhD with 1+ years of experience
Experience in change management, organizational development, program management, or related areas
Proven track record leading change on large-scale, cross-functional initiatives
Expertise in stakeholder management, communications planning, and training design and delivery
Demonstrated success in a highly fast-paced setting
Strong project management and organizational skills with cross-functional teams of diverse colleagues
Exceptional written and verbal communication skills
Prior experience presenting to senior leaders
Ability to travel based on business needs
Candidates must be authorized to be employed in the U.S. by any employer
Permanent work authorization in the United States required
U.S. work visa sponsorship is not available for this role now or in the future

Benefits

Comp & perks

Global Performance Plan with a bonus target of 17.5% of base salary
Eligibility to participate in Pfizer’s share based long term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Relocation assistance may be available based on business needs and/or eligibility