Senior Manager, CX Research

Pfizer

. Lead moderately complex qualitative research, experimentation, and usability studies .

Posted 9/30/2026full-timeUnited StatesSenior💰 $124,400 - $207,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading qualitative and quantitative research studies, integrating AI into research workflows, and synthesizing complex data into actionable insights. Proven ability to mentor junior researchers and collaborate with cross-functional teams to drive customer-centric product development.

Highest-signal resume keywords

Qualitative ResearchQuantitative ResearchStatistical AnalysisPython or R for Data AnalysisUsability Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Experimental DesignPower AnalysisSignificance TestingBehavioral Data AnalysisUsability MethodsResearch Study ExecutionData SynthesisAI Integration in ResearchSurvey Software ProficiencyAgile Product Development

Soft Skills

MentoringCollaborationStrategic Relationship BuildingCustomer AdvocacyProject Management

Tools & Technologies

QualtricsSPSSUserZoomMedalliaAI-Driven Research Tools

Industry Keywords

Human-Centered DesignUser Experience (UX)Customer Experience (CX)Market ResearchTelemetry Data

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Lead moderately complex qualitative research, experimentation, and usability studies
Personally design, execute, and analyze qualitative and quantitative research studies end to end, including sampling, instrument design, and statistical analysis
Uncover customer pain points and workflows without reliance on external vendors
Translate research findings into actionable product design and development recommendations
Integrate AI into research workflows to accelerate study design, data collection, analysis, and synthesis
Collaborate with product managers to prioritize features based on user impact and KPIs
Manage multiple research projects simultaneously while balancing competing priorities and ensuring strategic alignment
Mentor junior researchers and promote best practices
Advocate for customer-centric solutions within engineering teams
Build strategic relationships with senior stakeholders to ensure alignment, trust, and collaboration
Report to the Director, CX Research

Requirements

What you’ll need

Bachelor’s degree or Master’s in Human-Centered Design, Psychology, Market Research, or a related field
Background in a quantitative or statistical discipline
7+ years with a Bachelor’s or 5+ years with a Master’s in CX, user experience (UX), or product research
Hands-on execution and delivery of research studies
Proficiency in qualitative research, experimentation, and usability methods
Strong applied statistics foundation, including experimental design, power analysis, and significance testing
Experience analyzing behavioral and telemetry data
Ability to independently plan, field, and analyze qualitative studies, usability tests, and experiments without external vendors
Experience using Python or R for behavioral and telemetry analysis
Experience with usability-testing platforms and survey or statistical software such as Qualtrics and SPSS
Experience integrating AI into research workflows and using AI-driven research and analytics tools
Ability to manage multiple concurrent priorities in a fast-paced environment
Experience in agile product development
Ability to synthesize complex qualitative and behavioral data into compelling narratives
Proficiency with UserZoom, Qualtrics, Medallia, or similar platforms
Candidates must be authorized to be employed in the U.S. by any employer
Permanent work authorization in the United States is required
U.S. work visa sponsorship is not available now or in the future

Benefits

Comp & perks

401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of base salary
Eligibility to participate in Pfizer’s share based long term incentive program
Relocation assistance may be available based on business needs and/or eligibility