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Senior Manager, Global Process Owner – Document & Records Management
Pfizer. Lead development, maintenance, and continuous improvement of global Document Management and Records Management processes and standards .
Posted 11/10/2026full-timeCollegeville • Pennsylvania • United StatesSenior💰 $124,400 - $207,400 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in GMP/GDP requirements and regulatory expectations for Document Management and Records Management, with a strong focus on process improvement, risk assessment, and stakeholder collaboration. Proficient in developing and maintaining global process documentation and training materials while leading cross-functional initiatives.
Highest-signal resume keywords
GMP/GDP KnowledgeProcess Improvement LeadershipRisk Assessment ExpertiseCross-Functional Project ManagementQuality Management Systems Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Process AnalysisDocument ManagementRecords ManagementQuality SystemsDigital Solutions DevelopmentMetrics MonitoringSOP DevelopmentRegulatory ComplianceStakeholder EngagementTraining Material Development
Soft Skills
Analytical SkillsProblem-SolvingCommunication SkillsInfluencing SkillsCollaboration
Tools & Technologies
QualityDocsSmart Document SystemPDOCsDocument Management SystemsStandard Business Applications
Industry Keywords
Pharmaceutical OperationsRegulated EnvironmentContinuous ImprovementChange ManagementOperational Data Analysis
About the role
Key responsibilities & impact- Lead development, maintenance, and continuous improvement of global Document Management and Records Management processes and standards
- Apply GMP/GDP, Quality Management System, regulatory, and industry knowledge to support compliant, risk-based process design
- Monitor process performance using metrics, KPIs, stakeholder feedback, and operational data
- Analyze complex process issues and trends, identify risks and improvement opportunities, and develop recommendations
- Lead implementation of approved process improvements with stakeholders
- Identify opportunities to simplify, automate, and improve processes through digital and AI-enabled capabilities
- Lead the L2 Process Centric Team for Document Management and Records Management
- Establish priorities and coordinate cross-functional activities
- Provide subject matter expertise to process sponsors, governance forums, Local Process Owners, and stakeholders
- Facilitate resolution of complex issues involving multiple functions, sites, or subject matter experts
- Build alignment and influence stakeholders to support consistent interpretation and adoption of global requirements
- Partner across Quality, PGS, PharmSci, Digital, and other functions
- Develop, author, and maintain global process documentation, SOPs, work instructions, forms, templates, job aids, and supporting materials
- Define business and process requirements for digital solutions including PDOCs, QualityDocs, and Smart Document System
- Provide expertise during evaluation, design, testing, implementation, and improvement of digital capabilities
- Identify and assess global process risks and coordinate mitigation activities
- Communicate significant trends, risks, and recommendations and escalate unresolved concerns through governance pathways
- Lead cross-functional continuous improvement and change activities and monitor effectiveness
- Define global process training requirements and develop or support training materials
- Provide technical and process guidance to Local Process Owners and stakeholders
- Identify capability or knowledge gaps and recommend solutions
Requirements
What you’ll need- BA/BS with at least 6 years of relevant experience; MBA/MS with at least 5 years of relevant experience; PhD/JD with at least 1 year of relevant experience; or MD/DVM with relevant experience
- Demonstrated knowledge of GMP/GDP requirements and regulatory expectations applicable to document and records management
- Relevant experience in Quality, Quality Systems, pharmaceutical operations, PharmSci, manufacturing, or another regulated environment
- Ability to independently analyze and resolve complex process, quality, or compliance issues
- Experience leading projects, processes, or cross-functional initiatives involving multiple stakeholders
- Ability to influence, build alignment, and achieve results without direct reporting authority
- Strong analytical, risk assessment, problem-solving, written, and verbal communication skills
- Ability to manage multiple priorities and deliver work within established timelines
- Proficiency with standard business applications and relevant quality or document management systems
- Ability to travel to Pfizer sites and other business locations as required
- Travel up to 10%
- Flexibility to collaborate across global time zones and support activities outside normal working hours when necessary
- Candidates must be authorized to be employed in the U.S. by any employer
- Permanent work authorization in the United States required
- U.S. work visa sponsorship is not available now or in the future
Benefits
Comp & perks- Global Performance Plan bonus target of 17.5% of base salary
- Share-based long-term incentive program eligibility
- 401(k) plan with Pfizer Matching Contributions
- Additional Pfizer Retirement Savings Contribution
- Paid vacation, holiday, and personal days
- Paid caregiver/parental and medical leave
- Medical, prescription drug, dental, and vision coverage
- Relocation assistance may be available based on business needs and/or eligibility
- Hybrid work arrangement