Specialty Care KAM Enablement Director – I&I

Pfizer

. Set and lead the enablement agenda for the Specialty Care KAM organization .

Posted 10/5/2026full-timeRemote • United StatesLead💰 $176,600 - $294,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Key Account Management (KAM) and operational strategy within the pharmaceutical industry, with a strong focus on program management, cross-functional collaboration, and data-driven decision-making. Proven ability to lead teams and initiatives that enhance productivity and drive measurable results.

Highest-signal resume keywords

Key Account Management (KAM)Program ManagementPharmaceutical Industry ExperienceCross-Functional CollaborationStrategic Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM ManagementBudget ManagementData AnalysisOperational SOP DevelopmentMarket ResearchCapability BuildingPerformance TrackingChange ControlContinuous ImprovementAccount Prioritization

Soft Skills

LeadershipCommunicationPresentation SkillsCollaborationProblem-Solving

Tools & Technologies

PfizerAlignAI ToolsDigital ToolsThird-Party Databases

Industry Keywords

PharmaceuticalBiotechMedical MarketingHealthcare Market KnowledgeRare DiseaseDermatologySales LeadershipMatrix Organization ExperienceCustomer EngagementVendor Agreements

About the role

Key responsibilities & impact

Set and lead the enablement agenda for the Specialty Care KAM organization
Translate franchise priorities into engagement frameworks, account prioritization processes, capability building, and measurable results
Own the operating system for Specialty Care KAM teams, including alignment and deployment, CRM, data and license investments, budget, SOPs, national meetings, and recognition
Deliver operating plans through continuous improvement, insight generation, and disciplined program management
Partner with leadership to set the annual enablement agenda and identify productivity, efficiency, and results initiatives
Lead evolution and deployment of the KAM and SCG engagement framework and account prioritization model
Apply third-party and customer research to shape the Specialty Care operating plan and assess market impact
Generate insights, develop strategies, and present recommendations to senior leadership
Lead onboarding, Fast Start, training coordination, platform curriculum, and capability sustainment
Own KAM alignment across Specialty Care through PfizerAlign, including account alignments, territory development, organizational realignments, secondments, product alignments, platform access, and DL alignments
Lead KAM CRM strategy, change control, and maintenance; triage field service requests and safeguard reporting and analytics integrity
Own the Specialty Care KAM enablement budget, including planning, requests, tracking, and variance management
Manage third-party database and information licenses and recommend investment changes based on utilization and return on investment
Develop, maintain, and monitor KAM operational SOPs
Plan, produce, and execute national calls and regional and national meetings
Manage the KAM recognition platform
Coordinate executive field and account engagements and support planning for major congresses
Deliver CRM, business review, account alignment, and overlap reporting
Lead continuous improvement projects that create consistency and advance operating plan execution
Drive adoption of AI and digital tools to improve KAM productivity and reduce operational burden
Build cross-functional partnerships across platforms and business units
Lead with indirect authority across a matrix to deliver business outcomes
Ensure compliance with Pfizer Values and OWN IT principles

Requirements

What you’ll need

Bachelor’s degree required
10+ years of pharmaceutical, biotech, or medical marketing or sales experience
Extensive external healthcare market and advanced customer and health system knowledge
Headquarters experience working across cross functional departments, teams, and business units
Demonstrated ownership of commercial operating infrastructure such as field alignment, CRM, budgets, or data and vendor agreements
Ability to work effectively in a matrix organization and lead with indirect authority
Proven program and project management skills, delivering multiple near term and long term priorities simultaneously
Strong strategic skills, including identifying and addressing major challenges such as new competition or a shifting market
Excellent written, verbal, and presentation skills for senior leadership and external audiences
5+ years of key account management, operations /strategy, or sales leadership experience with a strong history of performance
Rare Disease, Dermatology experience preferred
Experience supporting customer facing teams across multiple franchises or therapeutic areas
Prior promoted leadership roles with a track record of results in direct or matrix leadership positions
Advanced degree preferred
Candidates must be authorized to be employed in the U.S. by any employer
U.S. work visa sponsorship is not available for this role now or in the future
Requires permanent work authorization in the United States
Up to 50% travel may be required

Benefits

Comp & perks

Participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary
Eligibility to participate in Pfizer’s share based long term incentive program
401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Relocation assistance may be available based on business needs and/or eligibility