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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Global Operations service delivery, focusing on process optimization, stakeholder management, and high-quality service execution. Proficient in leveraging data services and automation solutions to enhance operational efficiency and support strategic initiatives.
Highest-signal resume keywords
Global Operations Service DeliveryProcess Standardization and OptimizationStakeholder ManagementData AnalyticsScrum Master Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational ExcellenceProcess ImprovementData ServicesSales OperationsMultichannel MarketingIncentive CalculationPerformance MonitoringCapacity ManagementService Transition ManagementQuantitative Analysis
Soft Skills
Strong Communication SkillsStrategic MindsetIndependent Working AttitudeCollaborationInfluencing Skills
Tools & Technologies
Microsoft CopilotPower PlatformPower BIWorkflow Management Tool
Certifications & Qualifications
Master's DegreeScrum MasterAgile PractitionerProduct Owner Certification
Industry Keywords
GOSCShared Service CentreService Delivery ModelBusiness AcumenService Catalogue
About the role
Key responsibilities & impact- Own end-to-end delivery and performance of in-scope activities across assigned markets
- Serve as Subject Matter Expert and primary point of contact for GOSC
- Deliver reliable data services supporting reporting, sales force enablement, e-permissions, and incentive calculation
- Drive implementation and sustainment of a scalable, compliant, and efficient service delivery model
- Lead process excellence initiatives involving standardization, optimization, and automation
- Cooperate with stakeholders on global standardization, optimization, and automation initiatives
- Maintain accurate and current desktop procedures and process documentation
- Act as SPOC for global projects and lead transformation on behalf of GOSC leadership
- Lead and support service transitions, including onboarding new services and geographical expansions
- Ensure knowledge transfer and service readiness during transitions and change initiatives
- Deliver insourced and outsourced activities according to SLAs, guidelines, and timelines
- Engage selected countries on in-scope services with the GOSC Delivery Lead
- Propose and deliver solutions to operational, data, and service-related issues
- Support complex market requests and escalations
- Act as vendor delivery point of contact
- Monitor team and vendor performance, KPIs, and worklogs in the workflow management tool
- Manage capacity and demand, highlighting risks and opportunities
- Coordinate with the PE Lead and Process SMEs to operationalize transitions and process changes
- Ensure operational readiness for new service transitions and expansions
- Adapt global SME standards to the team context
- Cooperate with Process SMEs on challenging market requests and issue escalations
Requirements
What you’ll need- Bachelor's degree
- Minimum 5 years of experience in Global Operations service delivery, CFCD, Incentives, Multichannel Marketing, Samples, shared service delivery, or sales operations
- Deep operational experience within GOSC or another shared service centre
- Proven high-quality delivery on assigned services and process improvement
- Business acumen and understanding of the GOSC service catalogue, business-as-usual know-how, and delivery models
- Strong stakeholder management and communication skills across diverse geographies and cultures
- Strategic mindset and ability to identify and drive delivery and end-to-end process optimization opportunities
- High level of independent and service-oriented working attitude
- Ability to identify and drive process standardization and optimization
- Strong analytical and quantitative skills
- Strong writing, presentation, and influencing skills in English and Spanish
- Ability to collaborate across functions, build stakeholder trust, foster accountability, continuous improvement, and operational excellence
- Highly preferred: Master's degree (MBA, Operations Management, TI, Data Analytics, Digital Transformation, or equivalent)
- Highly preferred: Scrum Master, Agile Practitioner, Product Owner, or equivalent certification
- Preferred: Experience leveraging Generative AI and automation solutions such as Microsoft Copilot, Power Platform, or Power BI
Benefits
Comp & perks- Equal opportunity employment
- Employment eligibility support
- Candidate AI-use guidelines