Customer Service, Candidate Onboarding

Pflegia

. Guide nursing professionals through the job platform .

Posted 10/12/2026full-timeBerlin • GermanyMid-LevelSenior💰 €40,000 - €56,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and customer focus while guiding nursing professionals through the job application process. Proficient in using CRM systems and digital tools to support candidates effectively.

Highest-signal resume keywords

Strong Communication SkillsCustomer FocusDigital AffinityCRM Systems ProficiencyGerman Language Skills (C2 Level)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyTeamworkWillingness to Learn

Tools & Technologies

CRM SystemsSlackZoom

Industry Keywords

Nursing ProfessionalsJob PlatformOnboardingCandidate SupportJob Opportunities

About the role

Key responsibilities & impact

Guide nursing professionals through the job platform
Support candidates in creating a compelling profile
Guide candidates through the digital application process
Conduct individual onboarding calls and advise candidates
Present suitable job opportunities and empower candidates throughout their journey
Work closely with Customer Excellence Management and Account Management
Document candidate information
Keep relevant metrics up to date
Help nursing professionals find suitable job opportunities with partner companies

Requirements

What you’ll need

Strong communication skills and empathy
Strong customer focus
Digital affinity and confident use of CRM systems, Slack, and Zoom
Ability to work well in a team
Willingness to learn
Professional experience in this field is not required
German language skills at C2 level, demonstrated through a CV or relevant certificates

Benefits

Comp & perks

Permanent employment contract
Flexible working – fully remote work is possible after the two-week onboarding period
Uncapped commission
All travel and accommodation costs covered during the onboarding period and for regular visits to Berlin
Unlimited development opportunities, including professional growth, increased responsibility, or a leadership position
Laptop, monitor, and headset
Slack, Zoom, and a customized CRM system
Regular team and networking events
Free refreshments: coffee, drinks, snacks, and fruit
Personalized snack orders through the weekly REWE order
Pizza and beer at the office on Fridays
Pet-friendly office
27 days of annual leave