Golf Services Field Manager

PGA TOUR Superstore

. Elevate Associate capability and service excellence across Club Fitting, STUDIO, Club Repair, Instruction, and KPI execution .

Posted 10/5/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering high-quality training programs in Club Fitting, STUDIO operations, and Club Repair, while effectively interpreting KPIs to drive performance improvement. Capable of evaluating store needs and implementing tailored training strategies to enhance Associate capabilities and service excellence.

Highest-signal resume keywords

PGA CertificationTraining Program DevelopmentKPI InterpretationGolf Industry ExperiencePerformance Coaching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Club FittingSTUDIO OperationsGolf SimulationClub RepairPerformance EvaluationTraining DeliveryBehavioral Change StrategiesData CollectionLoss PreventionMulti-Store Support

Soft Skills

Interpersonal CommunicationWritten CommunicationSelf-AccountabilityProfessionalismProactive Drive for Results

Tools & Technologies

Microsoft Office SuiteTrackManSAM PuttLabUScheduleV1 Sports

Certifications & Qualifications

PGA CertificationInstruction Credentials

Industry Keywords

Golf IndustryService ExcellenceTraining StrategiesKPI ExecutionTalent Evaluation

Tech Stack

Tools & technologies

SCSS

About the role

Key responsibilities & impact

Elevate Associate capability and service excellence across Club Fitting, STUDIO, Club Repair, Instruction, and KPI execution
Deliver consistent, high-quality training across assigned stores, including onboarding, certification preparation, live coaching, practicums, and ongoing reinforcement
Use reporting tools to measure Associate and store performance and drive behavioral change through training, development, and partnership with Field Leaders
Deliver training programs covering Club Fitting, STUDIO operations, Golf Simulation, and Club Repair
Lead performance discussions with Field Leaders and General Managers regarding STUDIO Fitters and Instructors; support data collection and report on turnover mitigation
Lead store execution of Clinics and Seminars and develop experiences that drive repeat participation in SASS and Leagues
Evaluate and drive STUDIO and Club Repair KPIs, including sales, talent evaluation, acceleration, scheduling, and occupancy
Conduct hands-on training, practice sessions, observation, and re-certification assessments for Golf Services roles
Serve as the primary training resource for new hires, newly promoted Associates, and Associates preparing for certification
Train Associates and store leaders on KPI definitions, measurement, and behavior-driven performance execution
Coach Associates on interpreting reports, identifying trends, and executing performance-improvement actions
Conduct routine store visits to observe standards, coach Associates, and assess Club Fitter and Club Repair readiness
Provide temporary in-store support during extended staffing gaps
Maintain foundational fitting and repair skills for occasional floor support
Assist Store Leaders with evaluating candidates and identifying future talent
Communicate progress, store readiness, development needs, and trends to Field Leaders and training partners
Use fitting technologies, including launch monitors and OEM-specific fitting tools
Train Associates on hardware, software, tools, and maintenance for STUDIO and Repair operations
Collaborate with the Performance Center team on instruction, Club repair, and fitting processes
Partner with Store Leadership to uphold operational consistency, service standards, and customer-experience expectations
Adhere to loss prevention programs and provide feedback on loss prevention issues and opportunities

Requirements

What you’ll need

High school diploma or equivalent required
PGA certification or equivalent instruction credentials preferred
3–5 years of golf industry, training, or specialized service experience preferred
Prior roles involving coaching, multi-store support, or field training are a plus
Ability to evaluate store needs and determine appropriate training strategies without direct oversight
Skilled at delivering structured training, diagnosing performance gaps, and adjusting approach to store-specific needs
Ability to interpret KPIs and teach stores how to track and improve performance
Ability to manage travel schedules, multi-store priorities, competing deadlines, and multiple priorities
Strong interpersonal and written communication skills
Working knowledge of Microsoft Office Suite and fitting/instruction technology, including TrackMan, SAM PuttLab, USchedule, and V1 Sports
Must be able to stand for extended periods, move throughout the store, lift up to 30 lbs. overhead, and work in simulator environments
Must maintain flexible availability, including nights, weekends, and holidays
Strong self-accountability, professionalism, and proactive drive for results
Must travel 50–60%

Benefits

Comp & perks

Equal Opportunity Employer committed to a diverse and inclusive work environment