PGA TOUR Superstore

Manager

• Elevate Associate capability and service excellence across Club Fitting, STUDIO, Club Repair, Instruction, and KPI execution
• Deliver consistent, high-quality training across assigned stores, including onboarding, certification preparation, live coaching, practicums, and ongoing reinforcement
• Use reporting tools to measure Associate and store performance and drive behavioral change through training, development, and partnership with Field Leaders
• Deliver training programs covering Club Fitting, STUDIO operations, Golf Simulation, and Club Repair
• Lead performance discussions with Field Leaders and General Managers regarding STUDIO Fitters and Instructors; support data collection and report on turnover mitigation
• Lead store execution of Clinics and Seminars and develop experiences that drive repeat participation in SASS and Leagues
• Evaluate and drive STUDIO and Club Repair KPIs, including sales, talent evaluation, acceleration, scheduling, and occupancy
• Conduct hands-on training, practice sessions, observation, and re-certification assessments for Golf Services roles
• Serve as the primary training resource for new hires, newly promoted Associates, and Associates preparing for certification
• Train Associates and store leaders on KPI definitions, measurement, and behavior-driven performance execution
• Coach Associates on interpreting reports, identifying trends, and executing performance-improvement actions
• Conduct routine store visits to observe standards, coach Associates, and assess Club Fitter and Club Repair readiness
• Provide temporary in-store support during extended staffing gaps
• Maintain foundational fitting and repair skills for occasional floor support
• Assist Store Leaders with evaluating candidates and identifying future talent
• Communicate progress, store readiness, development needs, and trends to Field Leaders and training partners
• Use fitting technologies, including launch monitors and OEM-specific fitting tools
• Train Associates on hardware, software, tools, and maintenance for STUDIO and Repair operations
• Collaborate with the Performance Center team on instruction, Club repair, and fitting processes
• Partner with Store Leadership to uphold operational consistency, service standards, and customer-experience expectations
• Adhere to loss prevention programs and provide feedback on loss prevention issues and opportunities

Explore Golf Services Field Manager at PGA TOUR Superstore. Review requirements and application details.