Pharmaceutical Strategies Group - PSG

Customer Success Manager

• Serve as the operational owner of assigned client relationships
• Connect client priorities with appropriate PSG resources and ensure commitments are communicated, coordinated, and completed
• Collaborate with the lead consultant across client communication, account operations, platform utilization, and cross-functional delivery
• Manage client communication and meeting cadence, including agendas, preparation, facilitation, notes, collateral, action items, decisions, and follow-up
• Provide proactive status updates on deliverables, support activity, risks, dependencies, delays, and completion
• Coordinate client needs across Consulting, Product, Data, Clinical, Analytics, Finance, Contracting, and other PSG teams
• Maintain Salesforce account and project records
• Monitor project plans, service-level agreements, performance guarantees, contractual deliverables, platform access, user counts, membership thresholds, and account obligations
• Steward client hours and utilization using Harvest and support invoice accuracy
• Coordinate renewal planning and execution
• Communicate client impact and coordinate next steps for implementations, configurations, data processing, technical issues, product enhancements, support tickets, and data investigations
• Expand platform adoption and value through training, enablement, best-practice sharing, product education, and service recommendations
• Identify satisfaction, retention, growth, and relationship risks and coordinate corrective actions
• Support business reviews, sales and best-and-final activities, scope development, and client presentations
• Travel to client sites as needed and perform other duties as assigned

Explore Client Success Manager at Pharmaceutical Strategies Group -…. Review requirements and application details.

Client Success Manager

• Serve as the operational owner of assigned client relationships
• Connect client priorities with appropriate PSG resources and ensure commitments are communicated, coordinated, and completed
• Partner with the lead consultant on material recommendations, commitments, scope changes, and sensitive commercial matters
• Establish and manage client communication and meeting cadence, including agendas, preparation, facilitation, notes, collateral, action items, decisions, and follow-up
• Provide proactive status updates on deliverables, support activity, risks, dependencies, delays, and completion
• Coordinate client needs across Consulting, Product, Data, Clinical, Analytics, Finance, Contracting, and other PSG teams
• Maintain accurate Salesforce account and project records
• Monitor project plans, service-level agreements, performance guarantees, contractual deliverables, platform access, user counts, membership thresholds, and account obligations
• Steward client hours and utilization through Harvest project setup and billing review
• Support invoice accuracy by validating account, contract, rate, membership, user-count, service-delivery, Salesforce, Harvest, and Finance information
• Coordinate renewal planning and execution
• Maintain awareness of implementations, configurations, data processing, technical issues, product enhancements, support tickets, and data investigations
• Expand platform adoption and client value through training, enablement, best-practice sharing, product education, and service recommendations
• Identify satisfaction, retention, growth, and relationship risks and coordinate corrective actions
• Support business reviews, sales and best-and-final activities, scope development, and client presentations
• Travel to client sites as needed and perform other assigned duties