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Digital Operations Manager
Pharmacy2U Ltd. Build and manage relationships with internal and external stakeholders .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in digital operations and project management, with a strong focus on stakeholder relationship building, operational efficiency, and compliance in a healthcare setting. Proficient in B2B billing, risk assessments, and business continuity planning, while driving digital transformation initiatives.
Highest-signal resume keywords
Digital Operations ManagementB2B Billing ExpertiseStakeholder Relationship ManagementProject ManagementBusiness Continuity Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital OperationsB2B BillingRisk AssessmentBusiness Continuity PlanningOperational ReportingForecastingSupply Chain CollaborationProcess DocumentationService Performance ManagementLogistics Operations
Soft Skills
Stakeholder ManagementAnalytical SkillsProblem-SolvingTeam LeadershipCommunication Skills
Tools & Technologies
Digital ToolsAutomation SolutionsProcess Optimisation Platforms
Certifications & Qualifications
Six Sigma QualificationDBS Check
Industry Keywords
HealthcareNHSFulfilment ManagementRegulatory ComplianceWindsor Framework
About the role
Key responsibilities & impact- Build and manage relationships with internal and external stakeholders
- Oversee digital operations, driving efficiency, scalability, and continuous improvement
- Manage B2B billing, financial reconciliation, and operational reporting
- Lead operational projects, risk assessments, service launches, and User Acceptance Testing (UAT)
- Develop and maintain business continuity plans
- Oversee white-label partnerships, fulfilment operations, supplier relationships, and service performance
- Manage forecasting, stock availability, and supply chain collaboration
- Maintain process documentation, operational standards, and compliance requirements
- Support store and pharmacy operations, including service rollouts, opening hours management, vaccination services, and collection propositions
- Drive digital transformation initiatives, including paperless solutions, automation, and process optimisation
- Manage drug pricing, rebates, procurement activity, and supplier negotiations
- Oversee last-mile delivery partnerships, logistics operations, and regulatory compliance, including Windsor Framework requirements
- Collaborate with laboratory, healthcare, and NHS partners to improve service delivery, operational performance, and customer outcomes
- Participate in an out-of-hours rota as required by the business
Requirements
What you’ll need- Proven experience in digital operations, project management, or a related field
- Strong knowledge of B2B billing, risk assessments, and business continuity planning
- Excellent stakeholder management skills with the ability to build and maintain strong relationships
- Strong analytical and problem-solving abilities
- Experience in warehouse and fulfilment management is a plus
- Ability to lead and train teams effectively
- Proficiency in relevant digital tools and platforms
- Exceptional communication, organisation, and time-management skills
- Six-Sigma or equivalent qualification is desirable
- Experience in a healthcare setting is desirable
- Applicants must prove they have the right to live in the UK
- Successful applicants must undergo a DBS check
Benefits
Comp & perks- Competitive contributory pension
- Occupational sick pay
- Long-service awards
- Refer-a-friend bonuses
- Professional registration fees covered (GPhC, NMC, CIPD and more)
- Cycle to Work scheme (subject to eligibility)
- Green Car scheme (subject to eligibility)
- Enhanced maternity and paternity pay
- Flexible hybrid working
- Private healthcare insurance at discounted rates (Aviva)
- Employee Assistance Programme
- In-house mental health support
- Access to discounted gym via benefits platform
- Regular health and wellbeing initiatives
- Strong commitment to CPD, training and professional development
- 25 days’ annual leave, increasing with service
- Buy and sell holiday scheme
- Employee discount platform
- Exclusive discounts at The Springs, Leeds
- 25% off health & beauty purchases
- 25% off Pharmacy2U Private Online Doctor services
- Regular social events throughout the year
- Additional compensation for on-call periods