Pharmacy2U Ltd

Product Marketing

• Develop and deliver go-to-market marketing plans supporting commercial growth of the Private Medical Services business
• Translate business priorities into marketing strategies driving customer acquisition, engagement, and retention
• Lead planning, execution, and optimisation of integrated, multi-channel marketing campaigns
• Define customer propositions, messaging, and campaign strategies
• Use market insights, customer data, and competitor analysis to identify opportunities
• Build collaborative relationships across commercial, product, ecommerce, operations, finance, customer services, and clinical teams
• Coordinate cross-functional teams and external partners to deliver campaigns on time, within budget, and to a high standard
• Communicate marketing plans, priorities, performance, and recommendations to senior stakeholders
• Monitor campaign performance and define success measures
• Use data-driven insights to optimise activity and maximise return on investment
• Manage marketing budgets and align spending with business objectives
• Work closely with the Director to support marketing strategy and business performance objectives

Go-to-Market Lead

Merchandiser

• Deliver effective online merchandising across categories and propositions using the BigCommerce platform
• Maintain website taxonomy, navigation structures, and onsite search functionality
• Ensure accurate product setup, including attributes and supporting data
• Manage and optimise promotional activity to support trading performance
• Improve PDPs and PLPs to enhance user experience and conversion
• Use data insights to implement personalisation, cross-sell, and upsell strategies
• Collaborate with commercial teams to ensure product availability and high-quality content
• Partner with digital marketing teams to optimise landing pages and campaign performance
• Monitor and improve ecommerce metrics such as conversion, add-to-basket, and checkout journey
• Manage and publish website content using CMS tools
• Support search optimisation activities

Digital Merchandiser

Accountant

• Deliver accurate and timely management accounts for a defined division of the business, meeting all reporting deadlines
• Prepare and review accruals, prepayments and profit and loss analysis to support month-end close
• Perform variance analysis against budget and forecast, providing clear explanations and insight
• Develop and maintain cost reporting, working with stakeholders to understand cost drivers, challenge spend and support future forecasting
• Complete balance sheet and control account reconciliations, ensuring accuracy and compliance
• Prepare and submit monthly VAT returns in line with statutory requirements
• Build strong working relationships across Finance, including Cost, Commercial and Purchase Ledger teams, to ensure timely and accurate information flow
• Support the Finance Manager and Head of Finance with financial reporting, ad-hoc analysis and business projects
• Assist with financial year-end processes and the annual audit
• Contribute to continuous improvement by strengthening financial controls, processes and ways of working, and supporting the development of the wider team
• Manage, coach, mentor and develop direct reports, providing ongoing support, guidance and performance feedback

Management Accountant

Head of Department

• Lead the development, maintenance, and review of professional standards across the organisation
• Own the SOP framework, standards review cycle, professional guidance, and professional standards sign-off process
• Provide expert interpretation of professional standards and guidance for consistent business decision-making
• Define professional acceptability criteria for high-risk and complex pharmacy services
• Ensure standards support consistent decision-making by pharmacists, PSPs, operational teams, and service leads
• Lead professional standards input into new services, service enhancements, digital patient journeys, prescribing workflows, and automated dispensing processes
• Lead development and review of professional risk assessments for new services, standards changes, and high-risk workflows
• Identify and implement professional controls supporting safe, effective, and compliant service delivery
• Review incidents, assurance findings, complaints, concerns, and service changes to determine whether SOPs or professional standards require updating
• Lead and develop the PSP function
• Ensure PSP standards support is consistent, risk-based, and aligned with delegated authority frameworks
• Escalate significant professional risks, statutory matters, high-risk service decisions, and issues requiring senior professional judgement to the Deputy Superintendent Pharmacist and/or Superintendent Pharmacist

Head of Professional Standards

Pharmacist

• Assume Responsible Pharmacist duties and maintain legal, ethical and GPhC-compliant pharmacy governance
• Oversee safe and effective dispensary operations in a high-volume environment
• Clinically check NHS and private prescriptions for accuracy, dosage and safety
• Manage prescription queries and responses within agreed SLAs
• Review and appropriately escalate incidents, near misses and risks
• Provide clinical guidance to dispensary and facility operations teams
• Liaise with Professional Standards, Customer Service, Operations and Clinical teams to resolve prescription issues
• Advise patients on interactions, side effects and minor ailments
• Support team performance, operational and business targets, and a positive workplace culture
• Take overall accountability for safe and compliant facility operations during the RP period

Clinical Pharmacist, Nights

Executive Assistant

• Manage a complex and fast-paced executive diary
• Coordinate meetings and appointments, identifying scheduling challenges and aligning stakeholders
• Prepare meeting agendas, briefing materials and supporting documentation
• Support Board and executive leadership meetings, including planning, logistics and follow-up actions
• Coordinate preparation and distribution of Board papers, presentations and executive communications
• Act as a key contact for senior internal and external stakeholders
• Manage and prioritise incoming correspondence, ensuring timely responses and appropriate escalation
• Organise leadership events, company meetings and other business activities and manage logistics
• Coordinate domestic and international travel arrangements, including contingency management
• Handle confidential and commercially sensitive information with discretion
• Support projects, reporting and continuous improvements across the executive office

Operations

• Build and manage relationships with internal and external stakeholders
• Oversee digital operations, driving efficiency, scalability, and continuous improvement
• Manage B2B billing, financial reconciliation, and operational reporting
• Lead operational projects, risk assessments, service launches, and User Acceptance Testing (UAT)
• Develop and maintain business continuity plans
• Oversee white-label partnerships, fulfilment operations, supplier relationships, and service performance
• Manage forecasting, stock availability, and supply chain collaboration
• Maintain process documentation, operational standards, and compliance requirements
• Support store and pharmacy operations, including service rollouts, opening hours management, vaccination services, and collection propositions
• Drive digital transformation initiatives, including paperless solutions, automation, and process optimisation
• Manage drug pricing, rebates, procurement activity, and supplier negotiations
• Oversee last-mile delivery partnerships, logistics operations, and regulatory compliance, including Windsor Framework requirements
• Collaborate with laboratory, healthcare, and NHS partners to improve service delivery, operational performance, and customer outcomes
• Participate in an out-of-hours rota as required by the business