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Head of Professional Standards
Pharmacy2U Ltd. Lead the development, maintenance, and review of professional standards across the organisation .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and reviewing professional standards, SOPs, and risk assessments within pharmacy practice, ensuring compliance with UK pharmacy law and GPhC standards. Capable of leading teams and collaborating across various functions to support safe and effective service delivery.
Highest-signal resume keywords
Current GPhC RegistrationPharmacy Practice ExperienceSOP Development and ImplementationStakeholder ManagementLeadership Capability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Professional Standards DevelopmentRegulatory InterpretationRisk AssessmentClinical GovernancePharmacy Operations
Soft Skills
Communication SkillsAttention to DetailInfluencing SkillsCollaboration
Certifications & Qualifications
GPhC Registration
Industry Keywords
UK Pharmacy LawNHS Pharmacy Service RequirementsProfessional GuidancePatient-Centred Service DeliveryService Development
About the role
Key responsibilities & impact- Lead the development, maintenance, and review of professional standards across the organisation
- Own the SOP framework, standards review cycle, professional guidance, and professional standards sign-off process
- Provide expert interpretation of professional standards and guidance for consistent business decision-making
- Define professional acceptability criteria for high-risk and complex pharmacy services
- Ensure standards support consistent decision-making by pharmacists, PSPs, operational teams, and service leads
- Lead professional standards input into new services, service enhancements, digital patient journeys, prescribing workflows, and automated dispensing processes
- Lead development and review of professional risk assessments for new services, standards changes, and high-risk workflows
- Identify and implement professional controls supporting safe, effective, and compliant service delivery
- Review incidents, assurance findings, complaints, concerns, and service changes to determine whether SOPs or professional standards require updating
- Lead and develop the PSP function
- Ensure PSP standards support is consistent, risk-based, and aligned with delegated authority frameworks
- Escalate significant professional risks, statutory matters, high-risk service decisions, and issues requiring senior professional judgement to the Deputy Superintendent Pharmacist and/or Superintendent Pharmacist
Requirements
What you’ll need- Current GPhC registration as a Pharmacist
- Significant experience in pharmacy practice, professional standards, clinical governance, or pharmacy operations
- Strong knowledge of UK pharmacy law, GPhC standards, and NHS and private pharmacy service requirements
- Experience developing, reviewing, and implementing SOPs, professional frameworks, and standards guidance
- Proven ability to interpret complex regulatory and professional requirements and translate them into clear operational standards
- Experience supporting service development, professional risk assessments, and decision-making within complex or high-risk pharmacy environments
- Strong stakeholder management, influencing, and communication skills
- Ability to collaborate across clinical, operational, digital, governance, and service teams
- Demonstrated leadership capability, including leading teams, driving change, and influencing through functional leadership
- Excellent attention to detail and sound professional judgement
- Commitment to safe, compliant, patient-centred service delivery
- Ability to balance innovation, operational practicality, and patient safety while providing clear guidance in complex or ambiguous situations
- Right to live in the UK
- Successful applicants must undergo a DBS check
Benefits
Comp & perks- Competitive contributory pension
- Occupational sick pay
- Long-service awards
- Refer-a-friend bonuses
- Professional registration fees covered (GPhC, NMC, CIPD and more)
- Cycle to Work scheme (subject to eligibility)
- Green Car scheme (subject to eligibility)
- Enhanced maternity and paternity pay
- Flexible hybrid working
- Private healthcare insurance at discounted rates (Aviva)
- Employee Assistance Programme
- In-house mental health support
- Discounted gym memberships via Blue Light Card and benefits schemes
- Regular health and wellbeing initiatives
- Strong commitment to CPD, training and professional development
- 25 days’ annual leave, increasing with service
- Buy and sell holiday scheme
- Blue Light Card and employee discount platform
- Exclusive discounts at The Springs, Leeds
- 25% off health & beauty purchases
- 25% off Pharmacy2U Private Online Doctor services
- Regular social events throughout the year
- Core hours principle with core hours 09:30–16:00