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Manager, IT Vendor and Contract Governance & Continuous Improvement
Pharmascience. Define and maintain Vendor Management and Contract Management processes, standards, controls, roles, and calendars for RUN operations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Vendor Management and Contract Management processes, with a strong focus on ITIL, Lean principles, and continuous improvement. Proficient in preparing executive materials, managing budgets, and analyzing vendor performance metrics in a regulated environment.
Highest-signal resume keywords
Vendor GovernanceContract ManagementITIL KnowledgeBilingual French-EnglishITSM/ITOM Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Vendor ManagementContract ManagementBudget ForecastingSLA KnowledgeKPI PreparationContinuous ImprovementData AnalysisRisk ManagementSupport ModelsNegotiation Skills
Soft Skills
Influential LeadershipPolitical Acumen
Tools & Technologies
ServiceNowData Presentation Tools
Industry Keywords
GxPCSVRegulated EnvironmentIT Service ManagementTechnology Procurement
Tech Stack
Tools & technologiesITSMServiceNowTypeScript
About the role
Key responsibilities & impact- Define and maintain Vendor Management and Contract Management processes, standards, controls, roles, and calendars for RUN operations.
- Maintain a consolidated inventory of vendors, contracts, obligations, deadlines, support-hour banks, penalties, and risks.
- Coordinate renewals, amendments, and terminations with Service Delivery Managers (SDMs), Finance, Procurement, Legal, Quality, and Secure.
- Define the vendor review framework, coordinate its schedule, consolidate SDM contributions, and track decisions and actions.
- Coordinate contractual and commercial escalations, as well as vendor assessments.
- Track recurring expenses, commitments, and the use of support-hour banks.
- Prepare budget forecasts for support contracts and explain variances.
- Identify opportunities for consolidation, cost savings, and optimization of support models.
- Prepare executive briefing materials and recommendations for decisions by the RUN Director.
- Maintain the cross-functional RUN continuous improvement portfolio and facilitate prioritization, benefits tracking, and accountability.
- Analyze consolidated trends to identify systemic causes and cross-functional improvements.
- Lead Lean, ITIL, or automation initiatives involving multiple services, vendors, or shared processes.
- Clarify accountability interfaces among Plan, Build, Run, and Secure.
- Improve Build-to-Run transition models, controls, and metrics.
- Provide SDMs with tools, consolidated data, and coordination mechanisms.
- Produce and track registers, scorecards, KPIs, forecasts, savings, risks, and RUN improvement benefits.
Requirements
What you’ll need- Bachelor’s degree in Computer Science, Business Administration, Finance, Procurement, or a related field, or equivalent experience.
- Significant experience in vendor governance, contract management, IT service management, or technology procurement.
- Knowledge of SLAs, KPIs, support models, budgets, renewals, and vendor risks.
- Strong knowledge of ITIL, Lean, or continuous improvement principles.
- Ability to prepare scorecards, executive briefing materials, forecasts, and improvement plans.
- Knowledge of ITSM/ITOM tools, including ServiceNow, as well as data and presentation tools.
- Experience in a regulated GxP/CSV environment or an environment with stringent compliance requirements.
- Influential leadership, political acumen, and negotiation skills.
- French-English bilingualism; ability to read and write documentation in English is required.
- Regular business hours, with possible evening, overnight, and weekend interventions as required to ensure continuity.
- May be required to work on site at plants or warehouses, or in restricted areas, depending on the scope of the role.
Benefits
Comp & perks- Full-time employment
- Hybrid work arrangement
- Remote work available when on-site presence is not required