FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Head of Customer Service – Western Region
PHARMATECHNIK GmbH & Co. KG. Overall responsibility for the Western service region based in Essen .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and management capabilities in a service-oriented environment, with a focus on performance management, process improvement, and effective communication across diverse stakeholders. Proficient in translating corporate objectives into actionable regional initiatives while ensuring a professional working environment.
Highest-signal resume keywords
Leadership ExperiencePerformance ManagementProcess ImprovementClear Communication SkillsFluent German
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KPI ManagementProcess DevelopmentService Culture EnhancementStakeholder CollaborationInfrastructure Management
Soft Skills
Entrepreneurial MindsetPragmatic ApproachCoaching SkillsTeam BuildingAdaptability
Tools & Technologies
MS Office
Industry Keywords
Service-Oriented EnvironmentLeadership RoleRegional ManagementCustomer ServiceCommercial Training
About the role
Key responsibilities & impact- Overall responsibility for the Western service region based in Essen
- Management of approximately 60 employees
- Providing direction, coaching managers, and strengthening the regional service culture
- Strategic escalation point for complex cases
- Managing regional performance through KPIs
- Further developing structures and processes to enable more efficient, connected, and secure work
- Translating corporate goals into regional initiatives in collaboration with Sales, Headquarters, and Executive Management
- Responsibility for the sites’ infrastructure and facilities
- Ensuring a professional working environment in collaboration with the Headquarters Real Estate Department
- Managing a region serving more than 1,000 customers
Requirements
What you’ll need- Completed university degree or comparable commercial or technical training
- Several years of experience in an identical or similar leadership role, ideally in a service-oriented or process-driven environment
- Leadership experience
- Entrepreneurial and pragmatic mindset
- Clear communication skills
- Willingness to travel approximately 30% of the time
- Enjoyment of working with a range of stakeholders
- Excellent proficiency in MS Office
- Very good command of German
Benefits
Comp & perks- Company bike leasing (JobRad)
- Tax-advantaged benefits card
- Flexible working-time models
- Remote work
- Kindergarten allowance
- Opportunities for professional development and initiative
- Varied role with a high level of responsibility
- Collegial, team-oriented working environment
- Benefits of a modern, future-oriented company