PHARMATECHNIK GmbH & Co. KG

Customer Support

• Overall responsibility for the Western service region at the Essen location
• Leadership of approximately 60 employees
• Providing direction, coaching managers, and strengthening a regional service culture
• Acting as the strategic escalation point for complex cases
• Managing regional performance through KPIs
• Developing structures and processes
• Translating company objectives into regional initiatives in collaboration with Sales, Headquarters, and Executive Management
• Responsibility for the sites’ infrastructure and operating conditions
• Ensuring a professional working environment in collaboration with the Headquarters Real Estate department

Head of Customer Service, Western Region

Operations

• Ensure smooth, high-quality, and timely operational performance
• Support customer projects and the strategic development of the business unit
• Manage projects focused on digitalization and process improvement
• Analyze, optimize, and standardize existing business processes
• Identify and implement automation opportunities to increase efficiency
• Contribute to resource and workforce planning
• Lead, coach, and develop managers and teams
• Monitor relevant KPIs and derive appropriate measures
• Work closely with IT, Sales, Product Management, and Software Development
• Represent the company at industry events
• Support the Operations Management team in the operational and strategic management of the prescription billing business unit for pharmacies
• Manage key and reference customers
• Report directly to the Head of the Digital Prescription Center, including deputizing for them

Head of Operations – Digital Prescription Center

Systems Engineer

• Analyze customers’ IT requirements
• Design IT systems
• Procure devices, hardware, software, and services
• Plan, execute, and monitor projects
• Commission IT systems and hand them over to customers
• Provide service and support
• Advise and train users
• Plan and install enterprise resource planning (ERP) systems, including devices, components, and networks
• Set up, configure, migrate, and monitor server and client systems, peripherals, and LAN infrastructure
• Identify, analyze, and resolve technical issues
• Advise customers, communicate technical solutions, and handle support requests
• Contribute to the design, planning, execution, and documentation of projects

Head of Customer Service, Western Region

Head of Operations – Digital Prescription Center

Apprentice IT Specialist for System Integration