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Head of Customer Service, Western Region
PHARMATECHNIK GmbH & Co. KG. Overall responsibility for the Western service region at the Essen location .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership capabilities in managing a large team while driving regional performance through KPIs and developing effective structures and processes. Proficient in clear communication and collaboration with diverse stakeholders to align regional initiatives with company objectives.
Highest-signal resume keywords
Leadership ExperienceKPI ManagementProcess DevelopmentClear Communication SkillsGerman Language Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KPI ManagementProcess DevelopmentLeadership ExperienceCommercial TrainingTechnical Training
Soft Skills
Clear Communication SkillsEntrepreneurial MindsetPragmatic ApproachEnjoyment of Working with Diverse Stakeholders
Tools & Technologies
MS Office
Industry Keywords
Service-Oriented EnvironmentProcess-Driven Environment
About the role
Key responsibilities & impact- Overall responsibility for the Western service region at the Essen location
- Leadership of approximately 60 employees
- Providing direction, coaching managers, and strengthening a regional service culture
- Acting as the strategic escalation point for complex cases
- Managing regional performance through KPIs
- Developing structures and processes
- Translating company objectives into regional initiatives in collaboration with Sales, Headquarters, and Executive Management
- Responsibility for the sites’ infrastructure and operating conditions
- Ensuring a professional working environment in collaboration with the Headquarters Real Estate department
Requirements
What you’ll need- Completed university degree or comparable commercial or technical training
- Several years of experience in an identical or similar leadership role, ideally in a service-oriented or process-driven environment
- Leadership experience
- Entrepreneurial mindset and pragmatic approach
- Clear communication skills
- Willingness to travel approximately 30% of the time
- Enjoyment of working with diverse stakeholders
- Highly proficient in MS Office
- Excellent German language skills
Benefits
Comp & perks- Company bike leasing (JobRad)
- Tax-advantaged benefits card
- Flexible working time models
- Remote work
- Kindergarten allowance
- Interesting and challenging role
- Opportunities for professional development and to shape the role
- Varied role with a high level of responsibility
- Collegial, team-oriented working environment
- Benefits of a modern, future-oriented company