Service Market Development Representative

PHC GROUP, LLC

. Generate leads and convert customers for the Epredia Service Business .

Posted 10/13/2026full-timeRemote • Michigan • United StatesMid-LevelSenior💰 $65,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in sales and business development within the healthcare and service industries, with a strong focus on lead generation, customer relationship management, and achieving revenue targets. Proficient in utilizing CRM systems and maintaining effective communication with stakeholders to drive service business growth.

Highest-signal resume keywords

Sales Pipeline ManagementCustomer Relationship Management (CRM)Service Revenue GenerationLead GenerationHealthcare Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesBusiness DevelopmentAccount ManagementCustomer SuccessService SalesContract NegotiationMarket ResearchTerritory ReportingQuotingDocumentation Management

Soft Skills

Effective CommunicationCustomer RelationsProblem SolvingNegotiationCollaboration

Tools & Technologies

SalesforceMS OfficeCRM Systems

Industry Keywords

HealthcareMedical DeviceDiagnosticsLaboratoryInstrumentationService-Related Industries

About the role

Key responsibilities & impact

Generate leads and convert customers for the Epredia Service Business
Contact customers primarily by telephone, and also use email, internet, and other technology to drive conversion for Service Contracts, Billable Service, and Spare Parts
Maintain effective customer relations and develop growth opportunities while achieving sales and profit targets
Manage targeted customer calls, quote inquiries, product inquiries, and documentation requirements
Pursue service revenue, including billable service, lost contracts, and warranty conversions
Make decisions on contract and billable service offerings based on customer needs
Coordinate with Field Service Engineers, Field Applications Specialists, and Field Service Managers
Research and negotiate in the market to secure service revenue
Maintain a pipeline of opportunities to meet or exceed revenue growth objectives
Perform sales calls and vendor relations with customers and potential customers, primarily by phone
Develop and maintain relationships with purchasing decision makers and end users
Research competitor and industry activity and incorporate relevant data into business plans
Introduce new products and services
Support quoting, tenders, and legal documentation for securing Service Business
Maintain accurate territory reporting, records, and files
Communicate customer issues or potential problems to the supervisor
Leverage sales and field service teams for information, lead generation, and market intelligence

Requirements

What you’ll need

Bachelor's degree in Business, Life Sciences, Healthcare, Marketing, or related field preferred; equivalent combination of education and experience considered
5+ years of sales, business development, account management, customer success, or service sales experience
Experience in healthcare, medical device, diagnostics, laboratory, instrumentation, or service-related industries preferred
Experience utilizing CRM systems such as Salesforce or similar customer relationship management platforms
Demonstrated ability to manage sales pipelines, opportunities, and revenue targets
Computer proficiency in MS Office and CRM (Salesforce) proficiency preferred
Must be able to work EST hours
Must be willing to travel to customer locations as needed, up to 10%
Candidate must be located in Michigan

Benefits

Comp & perks

Annual discretionary bonus eligibility
Medical insurance
Dental insurance
Vision insurance
401k
Holiday pay
Vacation