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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in administrative support, including managing appointment calendars, client intake, and records management. Possesses strong business writing skills and knowledge of medical terminology, ensuring effective communication and operational efficiency within a clinical environment.
Highest-signal resume keywords
Medical Office Assistant CourseMicrosoft Office ProficiencyClient Intake ManagementRecords ManagementBusiness Writing Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Word Processing SkillsSpreadsheet ManagementTyping 40 WPMKnowledge of Medical TerminologyOffice Management PrinciplesData EntryReport PreparationRecords FilingClient Chart MaintenanceExpenditure Monitoring
Soft Skills
Effective CommunicationProblem-SolvingMultitaskingTeam CollaborationInitiative
Tools & Technologies
Clinical DatabasesStandard Office EquipmentAppointment Booking SystemsEmail Communication
Certifications & Qualifications
Grade 12 EducationCriminal Record Check
Industry Keywords
Clinic ManagementPatient ServicesConfidentialityBuilding MaintenanceEmergency Services
About the role
Key responsibilities & impact- Provide administrative, general clerical and related operational support to the clinic
- Screen and prioritize incoming correspondence and clinic mail
- Maintain appointment calendars, schedules and clinic booking systems
- Arrange meetings, take minutes and compose correspondence
- Handle clinic reception and answer general inquiries via the general information email account
- Provide program and policy information and refer problems to the Supervisor or Program Leader
- Assist with client intake, obtain information and complete admission documentation
- Schedule and confirm clients for services and maintain waiting lists
- Input client information, prepare and maintain client charts, registers and databases
- Prepare medical and other reports, forms, tables, letters and presentation materials
- Perform records management, filing, indexing and file searches
- Assist with development and interpretation of worksite policies and procedures
- Authorize pre-approved expenditures and process billings
- Monitor expenditures, inventories, requisitions, purchase orders, supplies, equipment and invoices
- Arrange building maintenance and cleaning and oversee minor modifications or renovations
- Assist with site security, incident reporting, surveillance video access and emergency services
- Orient new staff to office/clinic functions, records management and clinic flow
- Maintain timekeeping, attendance, timesheets and payroll records and respond to payroll inquiries
- Arrange couriers, call taxis and distribute client vouchers
- Liaise with IMITS and Facility Management
- Perform other related duties as assigned
Requirements
What you’ll need- Grade 12, supplemented with standard commercial and related computer courses, medical office assistant course from a recognized institution, plus three (3) years' recent, related experience, or an equivalent combination of education, training and experience
- Proficient with computers and able to learn and manage new technology systems
- Proven word processing skills and ability to create and work with spreadsheets, Microsoft Office documents and clinical databases
- Ability to type 40 wpm
- Business writing skills
- Knowledge of medical terminology
- Knowledge of office and community clinic management principles and practices
- Ability to maintain effective working relationships with employees, patients, service providers and the general public
- Ability to explain clinical contracts, clinic procedures and regulations
- Ability to maintain confidentiality and communicate effectively verbally and in writing
- Ability to work under pressure, multitask, problem-solve, take initiative, anticipate potential problems/conflicts, organize and prioritize workload, and meet deadlines
- Ability to supervise maintenance of complex clinical records and prepare statistics/narrative reports
- Ability to assist staff with basic troubleshooting related to technology systems
- Ability to work as part of a team and participate in meetings
- Ability to operate standard office equipment
- Ability to direct building trades/maintenance, direct repairs and provide recommendations on renovations/upgrades/repairs
- Physical ability to carry out the duties of the position
- Testing may be required
- A criminal record check may be required
Benefits
Comp & perks- Temporary part-time position
- Hybrid work model
- Union-represented position under Community HEU labour agreement