Counselor

• Provide online clinical services to youth and young adults with, and affected by, mental health and substance use concerns
• Assess clients, determine referral needs, and provide online individual counselling, group and family interventions, and education
• Liaise with community resources and collaborate with community service providers and related disciplines
• Formulate and implement treatment plans and provide case consultation and follow-up support with the interdisciplinary team
• Provide therapeutic clinical counselling to clients, families, and groups
• Conduct comprehensive psychosocial assessments online or by phone
• Provide brief intervention, crisis intervention, psychotherapy, family work, education, and support using varied theoretical models
• Apply trauma-informed and culturally safe care principles
• Assess client needs, develop care options, facilitate community-service utilization, and provide referrals
• Deliver, develop, and coordinate online group intervention services
• Maintain clinical records and data in accordance with established standards and the Freedom of Information Act
• Participate in committees, case conferences, practice evaluation, quality improvement, and solution development
• Develop psychoeducational resources and coordinate seminars
• Support staff and physician education and training related to mental health and addiction
• Provide teaching and supervision to student interns
• Participate in the ongoing development and evaluation of Foundry Virtual Care services
• Report to the Clinical Coordinator, Virtual Clinic Services

Youth Mental Health and Substance Use Counsellor – Virtual Care

Business Analyst

• Plan, analyze, and implement client administration applications for client identity management, registration, and scheduling
• Enhance existing applications across relevant organizational sites
• Ensure applications meet user needs and client identity management, registration data collection, and reporting standards
• Develop, maintain, and roll out tools supporting data collection, integrity, and integration
• Troubleshoot software applications and provide solutions to users
• Develop, maintain, and disseminate system and user documentation and communications
• Translate business requirements into functional specifications and detailed test plans
• Interface between operations departments and technical teams to support application functionality and architecture
• Liaise with registration, records management, finance, clinical, and other stakeholders to gather information and resolve registration issues
• Provide quality-related statistics and reporting to Registration Leadership
• Define business requirement changes associated with MOH, CIHI, MIS, PHSA, and Providence Health Care guidelines
• Provide subject matter expertise on client administration applications for process redesign and improvement
• Develop audit reports and tools to support patient demographic quality and security
• Analyze data quality issues, develop indicators, assess improvement opportunities, and make recommendations
• Compile and analyze system data, stakeholder feedback, regulatory requirements, policies, and industry best practices
• Provide end-user registration and scheduling support, troubleshoot incidents, and escalate technical issues
• Document workflows and process-analysis results and obtain sign-off
• Build relationships with IMITS Shared Services, Decision Support, Health Record Services, Finance, VCHA Client Identity Management, Provincial EMPI Registry Administration, and other resources
• Prepare reports, presentations, notices, and stakeholder communications
• Design and oversee system integration, user acceptance, regression, volume, and unit testing
• Perform post-implementation and quality improvement reviews
• Perform other related duties as required