Program Support Assistant

PHC

. Provide administrative, general clerical and related operational support to the clinic .

Posted 10/22/2026full-timeVancouver • CanadaMid-LevelSenior💰 CA$31 - CA$32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in administrative support, client intake processes, and records management within a clinical setting. Capable of utilizing Microsoft Office and clinical databases while maintaining effective communication and confidentiality.

Highest-signal resume keywords

Microsoft Office ProficiencyClient Intake ManagementRecords ManagementBusiness Writing SkillsKnowledge of Medical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing 40 WpmWord Processing SkillsSpreadsheet ManagementClinical Database ManagementRecords Filing and IndexingExpenditure MonitoringAppointment SchedulingReport PreparationOffice Equipment OperationBasic Troubleshooting

Soft Skills

Effective CommunicationProblem-SolvingMultitaskingTeam CollaborationRelationship Management

Tools & Technologies

Clinical DatabasesOffice EquipmentEmail SystemsAppointment Booking SystemsSurveillance Video Access

Certifications & Qualifications

Medical Office Assistant Course

Industry Keywords

Clinic Management PrinciplesConfidentialityClinical ProceduresSafety and Security PoliciesBuilding Maintenance

About the role

Key responsibilities & impact

Provide administrative, general clerical and related operational support to the clinic
Screen and prioritize incoming correspondence and clinic mail
Maintain appointment calendars, schedules and the clinic booking system
Arrange meetings, take minutes and compose correspondence
Handle clinic reception and answer general inquiries through the general information email account
Provide program and policy direction or general information, referring problems to the Supervisor or Program Leader
Assist with client intake, obtain information, complete admission documentation and liaise with information sources
Schedule and confirm clients for services and maintain waiting lists
Input client information and maintain client charts, registers, databases, manuals and records
Prepare medical and other reports, forms, tables, letters and presentation materials from drafts or instructions
Perform records management, including filing, indexing and file searches
Assist with development and interpretation of worksite policies and procedures related to security, safety, space and physical assets
Authorize pre-approved expenditures within set limits and process billings
Monitor expenditures, inventory, requisitions, purchase orders, supplies, equipment, invoices and discrepancies
Arrange building maintenance and cleaning, oversee minor modifications/renovations and participate in space planning
Assist with site security, incident reporting, surveillance video access and emergency services
Orient new staff to office/clinic functions, records management and clinic flow
Maintain timekeeping, attendance, timesheets and payroll records; review timesheets and respond to payroll inquiries
Arrange couriers, call taxis or distribute client vouchers, file, photocopy and fax
Liaise with IMITS and Facilities Management
Perform other related duties as assigned

Requirements

What you’ll need

Grade 12, supplemented with standard commercial and related computer courses, medical office assistant course from a recognized institution, plus three (3) years' recent, related experience, or an equivalent combination of education, training and experience
Proficient with computers and able to learn and manage new technology systems
Proven word processing skills; ability to create and work with spreadsheets, Microsoft Office documents and clinical databases
Ability to type 40 wpm
Business writing skills
Knowledge of medical terminology
Knowledge of office and community clinic management principles and practices
Ability to maintain effective working relationships with employees, patients, service providers and the public
Ability to explain clinical contracts, clinic procedures and regulations
Ability to maintain confidentiality and communicate effectively verbally and in writing
Ability to work under pressure, multitask, problem-solve, take initiative, anticipate potential problems/conflicts, organize and prioritize workload, and meet deadlines
Ability to supervise maintenance of complex clinical records and prepare statistics/narrative reports
Ability to assist staff with basic troubleshooting related to technology systems
Ability to work as part of a team and participate in meetings
Ability to operate standard office equipment
Ability to direct building trades/maintenance personnel and provide recommendations on renovations, upgrades and repairs
Physical ability to carry out the duties of the position
Testing may be required
A criminal record check may be required

Benefits

Comp & perks

Temporary full-time position
Union representation under Community HEU, Union Code 308
37.5 standard hours per week
Rotating days off
Multiple shift options: 8:00–16:00, 10:00–18:00, and 13:00–21:00