Customer Success Executive

Philips

. Oversee the full lifecycle of strategy, execution, adoption, and value delivery for long-term strategic partnerships within the Hospital Patient Monitoring ecosystem .

Posted 9/29/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $131,000 - $208,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic Customer Relationship Management and Customer Success within the hospital healthcare or medical device industry, with a strong focus on driving clinical and operational improvements. Proficient in utilizing Salesforce for KPI management and success planning, while effectively communicating with stakeholders to ensure project delivery and customer satisfaction.

Highest-signal resume keywords

Strategic Customer Relationship ManagementHospital Patient Monitoring KnowledgeSalesforce ProficiencyCross-Functional LeadershipGainsight Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessClinical TransformationKPI EvaluationData-Driven Roadmap DevelopmentPresentation DevelopmentReport Development

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationExecutive InfluenceStrategic Mindset

Tools & Technologies

SalesforceGainsight

Certifications & Qualifications

Gainsight Certification

Industry Keywords

Hospital HealthcareMedical Device IndustryHospital NetworksClinical Decision Support ApplicationsInteroperability Components

About the role

Key responsibilities & impact

Oversee the full lifecycle of strategy, execution, adoption, and value delivery for long-term strategic partnerships within the Hospital Patient Monitoring ecosystem
Drive clinical, operational, and financial improvements with clinical, operational, technical, and executive stakeholders
Ensure customers achieve adoption and optimization of bedside and transport monitors, central stations, mobility and notification tools, clinical decision support applications, and interoperability components
Develop and manage a unified, data-driven customer success and outcomes roadmap across strategic partnerships and traditional HPM service models
Expand Philips’ presence within customer accounts
Collaborate with Sales, Services, and Solutions & Delivery teams to ensure seamless project delivery
Partner with Sales to secure renewals, grow existing agreements, transition customers to higher-value offerings, add addendums, and expand Philips portfolio adoption
Serve as a trusted advisor connecting customer objectives to Philips’ monitoring and enterprise portfolio
Travel locally 50–75% of the time

Requirements

What you’ll need

5+ years of experience in strategic Customer Relationship Management, Customer Success, Clinical Transformation, or similar
Hospital healthcare or medical device industry experience required
Strong executive influence, strategic mindset, and cross-functional leadership
Knowledge of Salesforce for evaluating, managing, and presenting KPIs and success planning
Deep understanding of hospital networks and workflows
Hospital patient monitoring knowledge highly preferred
Bachelor's or master's degree (or equivalent) or 9+ years of related experience
Current Gainsight certification is a plus
Ability to meet minimum physical, cognitive, and environmental job requirements with or without accommodation
Excellent written and verbal communication skills
Proficiency in developing presentations and reports
US work authorization required
Must not require sponsorship for a work-authorized visa now or in the future
Must reside in or within commuting distance to New York City

Benefits

Comp & perks

Annual incentive bonus
Sales commission
Long-term incentives
Generous PTO
401k with up to 7% match
HSA with company contribution
Stock purchase plan
Education reimbursement