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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and providing exceptional service in a diagnostic imaging environment. Proficient in installing, troubleshooting, and maintaining imaging equipment while adhering to regulatory and safety standards.
Highest-signal resume keywords
Diagnostic Imaging Service ExperienceComputed Tomography (CT) ExpertiseMagnetic Resonance (MR) KnowledgeElectronic and Mechanical Problem DiagnosisAssociate Degree in Electronics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Equipment InstallationTroubleshootingPreventative MaintenanceField Change OrdersElectronic Theory ApplicationMechanical Theory ApplicationNetworking Theory ApplicationTest Equipment UsageService DocumentationCustomer Service
Soft Skills
Effective CommunicationTeam CollaborationCustomer Relationship ManagementProblem SolvingAdaptability
Tools & Technologies
Diagnostic Imaging EquipmentTest EquipmentService Work OrdersExpense ReportsField Change Orders
Certifications & Qualifications
BSEEBSEETBSMEBSMET
Industry Keywords
Healthcare EnvironmentRadiation SafetyRegulatory ComplianceElectromechanical IndustriesService Revenue Generation
About the role
Key responsibilities & impact- Manage customer relationships through technical knowledge and effective service
- Install, troubleshoot, service, and maintain equipment at customer sites
- Provide exceptional customer service by meeting customer entitlements, expectations, commitments, and arrival times
- Understand customers’ businesses and competitive environments and generate service revenue
- Participate in the regional work team and improve team processes
- Identify training gaps and pursue opportunities to increase capability and capacity, including qualification in multiple modalities and learning new tools
- Complete administrative duties including timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, and site/service documentation
- Follow Philips, State, and Federal regulatory requirements and established training, quality, and safety requirements
- Use tools, support, resources, and escalation processes to resolve customer and system problems
- Complete preventative maintenance, Field Change Orders, installations, and related tasks
- Diagnose and resolve electronic, network, and mechanical problems
- Travel approximately 70% across the specified geography, with 1–4 hours of daily driving and occasional overnight, air, and train travel
Requirements
What you’ll need- 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years in electromechanical industries
- Preferred experience in Computed Tomography (CT), Magnetic Resonance (MR), and/or Diagnostic Xray (DXR) imaging equipment
- Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
- Knowledge and use of necessary tools and test equipment
- Associate Degree in electronics or equivalent combination of education and experience
- BSEE/BSEET/BSME/BSMET preferred
- Ability to perform minimum physical, cognitive, and environmental job requirements with or without accommodation
- Ability to work in an office/home office and/or remote setting and in a hospital/healthcare environment
- Ability to work flexible hours, including overtime, weekends, and on-call rotations
- Ability to safely work with radiation sources and/or radioactive materials and wear required personal protective equipment
- US work authorization required; sponsorship unavailable
- Must reside in or within commuting distance to Rapid City, SD
Benefits
Comp & perks- Overtime eligible
- Field service and lead generation incentive bonus plans
- On-call pay
- Company fleet/car
- Training
- Advancement opportunities
- Annual incentive plan may be offered
- Field service incentive bonus may be offered
- Sales commission may be offered
- Long-term incentives may be offered
- Generous PTO
- 401k with up to 7% match
- HSA with company contribution
- Stock purchase plan
- Education reimbursement