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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and providing technical support for diagnostic imaging equipment, including installation, troubleshooting, and maintenance. Proficient in adhering to safety and regulatory requirements while effectively collaborating within a team environment.
Highest-signal resume keywords
Diagnostic Imaging Service ExperienceComputed Tomography (CT) ExpertiseMagnetic Resonance (MR) KnowledgeElectronic and Mechanical Problem DiagnosisAssociate Degree in Electronics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Imaging Equipment InstallationTroubleshootingPreventive MaintenanceField Change OrdersElectronic Theory ApplicationMechanical Theory ApplicationNetworking Theory ApplicationService DocumentationCustomer ServiceRevenue Generation
Soft Skills
Customer Relationship ManagementTeam CollaborationProblem SolvingExpectation ManagementAdaptability
Tools & Technologies
Test EquipmentService Work OrdersExpense ReportsField Change OrdersPersonal Protective Equipment
Industry Keywords
Diagnostic ImagingElectromechanical IndustriesHealthcare EnvironmentRadiation SafetyUS Work Authorization
About the role
Key responsibilities & impact- Manage customer relationships through effective technical knowledge
- Install, troubleshoot, service, and maintain imaging equipment at customer sites
- Provide customer service by meeting customer entitlements, setting expectations, and resolving needs
- Understand customers’ businesses and competitive environments; generate service revenue
- Participate in the regional work team and improve team processes
- Identify training gaps and increase capability and capacity, including qualification in multiple modalities and learning new tools
- Complete administrative duties including timesheets, service work orders, expense reports, Field Change Orders, preventive maintenance, installation documents, and site/service documentation
- Follow training, quality, safety, and regulatory requirements
- Use tools, support, resources, and escalation processes to resolve customer and system problems
- Complete preventive maintenance, Field Change Orders, installations, and related tasks
- Diagnose and resolve electronic, network, and mechanical problems
- Travel approximately 70% across the specified geography, with 1–4 hours of daily driving and occasional overnight, air, or train travel
Requirements
What you’ll need- 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years in electromechanical industries
- Preferred experience in Computed Tomography (CT), Magnetic Resonance (MR), and/or Diagnostic Xray (DXR) imaging equipment
- Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
- Knowledge and use of necessary tools and test equipment
- Associate Degree in electronics or equivalent combination of education and experience
- Ability to perform minimum physical, cognitive, and environmental requirements for the Field Service position, with or without accommodation
- Ability to work in office/home office, remote, and hospital/healthcare environments
- Ability to work flexible hours, including overtime, weekends, and on-call rotations
- Ability to safely work with radiation sources and/or radioactive materials
- Ability to wear required personal protective equipment
- Must have US work authorization; sponsorship is not available now or in the future
- Must reside in or within commuting distance to Rapid City, South Dakota
Benefits
Comp & perks- Overtime eligibility
- Field service and lead generation incentive bonus plans
- On-call pay
- Company fleet/car
- Training
- Advancement opportunities
- Annual incentive plan may be offered
- Field service incentive bonus may be offered
- Sales commission may be offered
- Long-term incentives may be offered
- Comprehensive Philips Total Rewards benefits program
- Generous PTO
- 401k with up to 7% match
- HSA with company contribution
- Stock purchase plan
- Education reimbursement