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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and providing technical support for imaging equipment, with a strong focus on troubleshooting, preventive maintenance, and adherence to regulatory requirements. Capable of working in diverse environments, including healthcare settings, while effectively managing administrative duties and improving team processes.
Highest-signal resume keywords
Diagnostic Imaging Service ExperienceElectronic, Mechanical, And Networking TheoryPreventive Maintenance And InstallationCustomer Relationship ManagementRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingService And MaintenanceInstallationElectronic DiagnosisMechanical DiagnosisNetworking DiagnosisUse Of Test EquipmentPreventive MaintenanceField Change OrdersAdministrative Documentation
Soft Skills
Customer ServiceTeam CollaborationProblem SolvingAdaptabilityCommunication
Tools & Technologies
Imaging EquipmentTest EquipmentField Change OrdersService Work OrdersExpense Reports
Certifications & Qualifications
Associate Degree In Electronics Or Related Field
Industry Keywords
Healthcare EnvironmentRadiation SafetyRegulatory RequirementsElectromechanical IndustriesCustomer Entitlements
About the role
Key responsibilities & impact- Manage customer relationships through effective technical knowledge
- Install, troubleshoot, service, and maintain imaging equipment at customer sites
- Provide customer service by adhering to customer entitlements, setting expectations, meeting commitments and arrival times, and resolving customer needs
- Understand customers’ businesses and competitive environments and generate service revenue
- Participate in the regional work team, improve team processes, and identify training gaps
- Increase capability and capacity, including qualification in multiple modalities and learning new tools
- Complete administrative duties including timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, and site/service documentation
- Adhere to training, quality, safety, Philips, State, and Federal regulatory requirements
- Use tools, support, resources, and escalation processes to resolve customer and system problems
- Complete preventive maintenance, field change orders, installations, and related tasks
- Diagnose and resolve electronic, network, and mechanical problems
- Travel approximately 70% across the specified geography, with average daily driving of 1–4 hours and occasional overnight, air, or train travel
Requirements
What you’ll need- 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years of experience in other electromechanical industries
- Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
- Knowledge and use of necessary tools and test equipment
- Associate degree in electronics or related field, or equivalent combination of education and listed experience
- Ability to perform minimum Physical, Cognitive and Environmental job requirements with or without accommodation
- Ability to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment
- Ability to work flexible hours as needed, including 2nd or 3rd shifts, weekends, on-call, and mandatory extra hours
- Ability to safely work with radiation sources and/or radioactive materials and wear required personal protective equipment
- US work authorization required; candidates requiring sponsorship are not considered
- Must reside in or within commuting distance to Kansas City, KS/MO
Benefits
Comp & perks- Overtime eligible
- Field service and lead generation incentive bonus plans
- On-call pay
- Company fleet/car
- Training and advancement opportunities
- Annual incentive plan may be offered
- Field service incentive bonus may be offered
- Sales commission may be offered
- Long-term incentives may be offered
- Generous PTO
- 401k with up to 7% match
- HSA with company contribution
- Stock purchase plan
- Education reimbursement