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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and delivering technical service for medical imaging equipment, with a strong focus on troubleshooting, preventive maintenance, and adherence to regulatory standards. Proficient in diagnosing electronic, mechanical, and networking issues while ensuring customer satisfaction and service revenue generation.
Highest-signal resume keywords
Medical Imaging Equipment MaintenanceDiagnostic X-Ray ExperienceElectronic and Mechanical Problem DiagnosisCustomer Relationship ManagementRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingPreventive MaintenanceField Change OrdersInstallation DocumentationElectronic Theory ApplicationMechanical Theory ApplicationNetworking Theory ApplicationDiagnostic Imaging KnowledgeService Revenue GenerationTest Equipment Usage
Soft Skills
Customer ServiceTeam CollaborationProcess ImprovementFlexible Work HoursCommunication
Tools & Technologies
Medical Imaging ToolsTest EquipmentService Work OrdersExpense ReportsField Change Orders
Certifications & Qualifications
Associate Degree in ElectronicsRadiation Safety Training
Industry Keywords
Diagnostic ImagingHealthcare EnvironmentElectromechanical IndustriesCath LabsImage Guided Therapy Equipment
Tech Stack
Tools & technologiesRay
About the role
Key responsibilities & impact- Manage customer relationships through technical knowledge and service delivery
- Install, troubleshoot, service, and maintain medical imaging equipment at customer sites
- Provide customer service, manage customer entitlements, set expectations, and meet commitments and arrival times
- Understand customer business and competitive environment and generate service revenue
- Participate in regional work team activities and improve team processes
- Identify training gaps and increase capability and capacity, including qualification in multiple modalities and learning new tools
- Complete administrative duties including timesheets, service work orders, expense reports, Field Change Orders, preventive maintenance, installation documents, and site/service documentation
- Adhere to Philips, state, and federal regulatory, training, quality, and safety requirements
- Use tools, resources, and escalation processes to resolve customer and system problems
- Complete preventive maintenance, Field Change Orders, installations, and related tasks
- Diagnose and resolve electronic, network, and mechanical problems
- Travel approximately 70% across the specified geography, with 1–4 hours of daily driving and occasional overnight, air, or train travel
Requirements
What you’ll need- 1+ years of experience in a diagnostic imaging field or hospital-based service environment, or 3+ years of experience in other electromechanical industries
- Experience with diagnostic x-ray, cardiovascular, cath labs, or image guided therapy equipment preferred
- Associate degree in electronics or related field, or equivalent combination of education and listed experience
- Ability to understand and apply electronic, mechanical, and networking theory
- Knowledge and use of necessary tools and test equipment
- Ability to work in office/home office and/or remote settings and hospital/healthcare environments
- Ability to work flexible hours, including overtime, weekends, and on-call rotations
- Ability to safely work with radiation sources and/or radioactive materials and wear required personal protective equipment
- US work authorization required; no current or future visa sponsorship
- Must reside within commuting distance to the Baltimore, Maryland and Washington, DC area
Benefits
Comp & perks- Overtime eligibility
- Field service and lead generation incentive bonus plans
- On-call pay
- Company fleet/car
- Training and advancement opportunities
- Annual incentive plan
- Field service incentive bonus
- Sales commission
- Long-term incentives
- Generous PTO
- 401k with up to 7% match
- HSA with company contribution
- Stock purchase plan
- Education reimbursement