Field Service Engineer, Medical Imaging

Philips

. Maintain and develop robust customer relationships .

Posted 10/23/2026full-timeRemote • New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and maintenance for medical equipment, with a strong focus on customer relationship management and effective problem-solving. Holds relevant qualifications and hands-on experience in medical imaging technologies.

Highest-signal resume keywords

Tertiary Qualifications In ElectronicsCustomer-Facing Service Engineering ExperienceHands-On Experience In Diagnostic X-RayStrong IT SkillsCurrent Restricted Electrical Licence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MaintenanceInstallationServicingTechnical SupportPreventative MaintenanceCorrective MaintenanceSoftware UpgradesHardware UpgradesCommissioning EquipmentCost-Effective Solutions

Soft Skills

Customer Relationship ManagementCollaborationProblem-SolvingStakeholder CommunicationAdaptability

Tools & Technologies

Diagnostic X-RayImage Guided TherapyMagnetic Resonance ImagingComputed TomographyUltrasound

Certifications & Qualifications

Restricted Electrical Licence

Industry Keywords

Biomedical EngineeringMedical EquipmentCustomer Lifecycle SupportTechnical EscalationsOn-Call Support

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Maintain and develop robust customer relationships
Provide expert technical advice on maintenance, installation, and servicing of medical equipment, including software and hardware
Perform corrective and preventative maintenance
Commission and install equipment
Complete software and hardware upgrades
Provide technical support throughout the customer lifecycle, from pre-sales through implementation and post-sales support
Manage and support technical escalations through resolution, keeping stakeholders updated
Provide technical support, maintenance, and repairs while determining cost-effective solutions to minimize customer downtime
Maintain technical knowledge through continual training and development
Work collaboratively with the wider organisation to provide exceptional customer service

Requirements

What you’ll need

Tertiary qualifications in Electronics, Electrical or Biomedical Engineering, or equivalent experience from engineering/service roles in Communications Electronics, RADAR, Instrumentation or Avionics
Previous customer-facing service engineering experience, especially in the medical or biomedical industry
Hands-on experience in one or more of: Diagnostic X-ray (DXR), Image Guided Therapy (IGT), Magnetic Resonance Imaging (MRI), Computed Tomography (CT), or Ultrasound
Strong IT skills
Ideally hold a current Restricted Electrical Licence
Full New Zealand driver’s licence
Legal right to work in New Zealand
Police check required during onboarding
Ability to work reasonable additional hours outside business hours, including on-call support

Benefits

Comp & perks

Equal opportunity employer committed to an inclusive workforce
Accessibility accommodations during the application process upon request
Continual training and development opportunities