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About the role
Key responsibilities & impact- Manage customer relationships through effective use of technical knowledge
- Install, troubleshoot, service, and maintain medical imaging equipment at customer sites
- Provide customer service by meeting commitments and arrival times and resolving customer needs
- Understand customers’ businesses and competitive environments and generate service revenue
- Participate in the regional work team and improve team processes
- Identify training gaps and increase capability and capacity, including qualification in multiple modalities and learning new tools
- Complete administrative duties including timesheets, service work orders, expense reports, FCOs, preventive maintenance, installation documents, and site/service documentation
- Follow Philips, state, and federal regulatory, training, quality, and safety requirements
- Use tools, resources, and escalation processes to resolve customer and system problems
- Complete preventive maintenance, FCOs, installations, and related tasks
- Diagnose and resolve electronic, network, and mechanical problems
- Travel approximately 70% across the specified geography, with average driving time of 1–4 hours daily and occasional overnight, air, or train travel
Requirements
What you’ll need- 1+ years of experience in a diagnostic imaging field or hospital-based service environment, or 3+ years in electromechanical industries
- Preferred experience in Image Guided Therapy (IGT) imaging equipment
- Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
- Knowledge and use of necessary tools and test equipment
- Associate Degree in electronics or equivalent combination of education and experience
- Ability to meet minimum Physical, Cognitive and Environmental job requirements with or without accommodation
- Ability to work in office/home office and/or remote settings, and hospital/healthcare environments
- Ability to work flexible hours, including overtime, weekends, and on-call rotations
- Ability to safely work with radiation sources and/or radioactive materials and wear required PPE
- US work authorization required; sponsorship unavailable
- Must reside in or within commuting distance to Cleveland, Ohio
Benefits
Comp & perks- Overtime eligibility
- Field service and lead generation incentive bonus plans
- On-call pay
- Company fleet/car
- Training
- Advancement opportunities
- Generous PTO
- 401k with up to 7% match
- HSA with company contribution
- Stock purchase plan
- Education reimbursement
- Annual incentive plan may be offered
- Sales commission or long-term incentives may be offered