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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and delivering technical service for medical imaging equipment, with a strong focus on troubleshooting, maintenance, and compliance with regulatory standards. Proficient in diagnosing electronic, mechanical, and networking issues while adhering to safety protocols in healthcare environments.
Highest-signal resume keywords
Diagnostic Imaging Service ExperienceElectronic, Mechanical, And Networking TheoryPreventative Maintenance And InstallationCustomer Service And Relationship ManagementKnowledge Of Diagnostic X-Ray/ Cardiovascular Equipment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingService DeliveryPreventative MaintenanceInstallationDiagnostic Imaging EquipmentElectronic TheoryMechanical TheoryNetworking TheoryTest Equipment UsageField Change Orders
Soft Skills
Customer ServiceTeam CollaborationProblem SolvingAdaptabilityCommunication
Tools & Technologies
Medical Imaging EquipmentDiagnostic X-Ray EquipmentCardiovascular EquipmentCath LabsImage Guided Therapy Equipment
Certifications & Qualifications
Associate Degree In ElectronicsRadiation Safety Training
Industry Keywords
HealthcareMedical ImagingElectromechanical IndustriesRegulatory ComplianceQuality Standards
Tech Stack
Tools & technologiesRay
About the role
Key responsibilities & impact- Manage customer relationships through technical knowledge and service delivery
- Install, troubleshoot, service, and maintain medical imaging equipment at customer sites
- Provide customer service by meeting entitlements, expectations, commitments, and arrival times
- Understand customers’ businesses and competitive environments and generate service revenue
- Participate in regional work teams and improve team processes
- Identify training gaps and increase capability and capacity, including qualification in multiple modalities and learning new tools
- Complete administrative duties including timesheets, service work orders, expense reports, FCOs, preventative maintenance, installation documents, and site/service documentation
- Adhere to Philips, state, and federal training, quality, safety, and regulatory requirements
- Use tools, resources, and escalation processes to resolve customer and system problems
- Diagnose and resolve electronic, network, and mechanical problems
- Complete preventative maintenance, field change orders, installations, and related tasks
- Travel approximately 70% across the Baltimore/DC geography, with average daily driving of 1–4 hours and occasional overnight, air, or train travel
Requirements
What you’ll need- 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment, or 3+ years of experience in other electromechanical industries
- Experience with diagnostic x-ray/cardiovascular/cath labs/image guided therapy equipment preferred
- Associate degree in electronics or related field, or equivalent combination of education and listed experience
- Ability to understand and apply electronic, mechanical, and networking theory
- Knowledge and use of necessary tools and test equipment
- Ability to work in office/home office and/or remote settings and hospital/healthcare environments
- Ability to work flexible hours, including overtime, weekends, and on-call rotations
- Ability to safely work with radiation sources and/or radioactive materials and wear required personal protective equipment
- US work authorization required; candidates requiring current or future sponsorship will not be considered
- Must reside within commuting distance to the Baltimore, Maryland and Washington DC area
- Must successfully perform physical, cognitive, and environmental job requirements with or without accommodation
Benefits
Comp & perks- Overtime eligibility
- Field service and lead generation incentive bonus plans
- On-call pay
- Company fleet/car
- Training
- Advancement opportunities
- Annual incentive plan
- Field service incentive bonus
- Sales commission
- Long-term incentives
- Generous PTO
- 401k with up to 7% match
- HSA with company contribution
- Stock purchase plan
- Education reimbursement