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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships and providing technical support for medical imaging equipment, with a strong focus on troubleshooting, preventive maintenance, and adherence to safety and regulatory standards.
Highest-signal resume keywords
Diagnostic Imaging Service ExperienceImage Guided Therapy (IGT) EquipmentElectronic, Mechanical, and Networking TheoryPreventive Maintenance and InstallationCustomer Service and Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingService and MaintenanceInstallationDiagnostic SkillsPreventive MaintenanceField Change OrdersElectronic TheoryMechanical TheoryNetworking TheoryTest Equipment Usage
Soft Skills
Customer ServiceTeam CollaborationProblem SolvingCommunicationAdaptability
Tools & Technologies
Medical Imaging EquipmentService Work OrdersExpense ReportsField Change OrdersPersonal Protective Equipment
Certifications & Qualifications
Associate Degree in Electronics
Industry Keywords
Healthcare EnvironmentRadiation SafetyElectromechanical IndustriesService Revenue GenerationTraining and Capability Development
About the role
Key responsibilities & impact- Manage customer relationships through technical knowledge
- Install, troubleshoot, service, and maintain medical imaging equipment at customer sites
- Provide customer service, set expectations, meet commitments and arrival times, and resolve customer needs
- Understand customers’ businesses and competitive environments and generate service revenue
- Participate in regional work teams and improve team processes
- Identify training gaps and increase capability and capacity, including qualification in multiple modalities and learning new tools
- Complete administrative duties including timesheets, service work orders, expense reports, Field Change Orders, preventive maintenance, installation documents, and site/service documentation
- Adhere to training, quality, safety, and regulatory requirements
- Use tools, support, resources, and escalation processes to resolve customer and system problems
- Complete preventive maintenance, Field Change Orders, installations, and related tasks
- Diagnose and resolve electronic, network, and mechanical problems
- Travel approximately 70% across the specified geography, with average driving time of 1–4 hours daily; occasional overnight, air, and train travel may be required
Requirements
What you’ll need- 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years in electromechanical industries
- Preferred experience in Image Guided Therapy (IGT) imaging equipment
- Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
- Knowledge and use of all necessary tools and test equipment
- Associate Degree in electronics or equivalent combination of education and experience
- Ability to work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment
- Ability to work flexible hours, including overtime, weekends, and on-call rotations
- Ability to safely work with radiation sources and/or radioactive materials
- Ability to wear all required personal protective equipment
- US work authorization required; no current or future visa sponsorship
Benefits
Comp & perks- Overtime eligible
- Field service and lead generation incentive bonus plans
- On-call pay
- Company fleet/car
- Training
- Advancement opportunities
- Generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
- Annual incentive plan may be offered
- Field service incentive bonus may be offered
- Sales commission may be offered
- Long-term incentives may be offered