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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in medical technology and electrical engineering, with a strong focus on customer satisfaction, technical training, and cross-functional collaboration. Proficient in resolving IT and network issues while adhering to quality standards and regulatory compliance.
Highest-signal resume keywords
Field Service ExperienceMedical Technology KnowledgeIT And Networking KnowledgeCustomer Management SkillsRadiology Environment Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Electrical EngineeringMedical TechnologyTechnical TrainingIT TroubleshootingNetwork Issue ResolutionDocumentation SkillsField Change OrdersProject CoordinationSafety ComplianceRadiation Protection
Soft Skills
Excellent Communication SkillsProactive Escalation ManagementTeam-Oriented ApproachAssertivenessReliability
Tools & Technologies
MS OfficeMedical DevicesQuality Standards Documentation
Certifications & Qualifications
Vocational Training in Electrical EngineeringMedical Technology Certification
Industry Keywords
Medical Device ConsultantGerman Medical Devices Law (MPDG)Cross-System Issue AnalysisCustomer SatisfactionClinical Aspects
About the role
Key responsibilities & impact- Perform maintenance, Field Change Orders, and installations
- Independently carry out repairs and installations, including remote repairs and Field Change Orders
- Analyze cross-system issues and identify solutions while considering clinical, technical, and commercial aspects
- Ensure customer satisfaction through professional communication, proactive escalation management, and collaboration with internal and external partners
- Provide guidance to colleagues
- Conduct technical training during installations
- Coordinate small projects, such as relocations and upgrades
- Independently resolve IT and network issues
- Support Sales and Project Management with technical questions
- Share relevant information with customers and provide support as part of maintenance activities
- Fully document all activities in accordance with Philips quality standards
- Report safety-relevant deficiencies and comply with applicable processes
- Act as a Medical Device Consultant in accordance with Section 83 of the German Medical Devices Law (MPDG)
- Travel to customers in the Heidelberg, Mannheim, and Karlsruhe region using a company vehicle
Requirements
What you’ll need- Completed vocational training in electrical engineering or medical technology
- Field service experience, relevant knowledge of medical technology, and basic medical knowledge
- Excellent internal and external communication skills, a confident demeanor, reliability, and dependability
- Customer management skills, assertiveness, and professional escalation management
- Cross-functional collaboration skills and a strong team-oriented approach
- High flexibility, willingness to travel and work across regions, and readiness to travel extensively (more than 70%), including weekend work and 24/7 on-call duty
- Solid IT and networking knowledge, good MS Office skills, and strong documentation skills
- Experience in a radiology environment and expertise in radiation protection
Benefits
Comp & perks- Attractive compensation in accordance with the collective agreement of IG Metall
- 30 days of annual leave
- Subsidized Deutschlandticket
- Leasing options for private use, including bicycles, cars, smartphones, and more
- Various health, professional development, and personal development programs
- Employer-funded pension plan
- Two weeks of paid leave for partners in connection with the birth of a child
- Discounts on Philips products
- One paid day for volunteering
- Various team and cultural activities, including sustainability and diversity initiatives
- Company car with the option for private use, subject to 1% taxation