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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering technical support and troubleshooting for patient monitoring systems and IT infrastructure in healthcare environments. Proficient in optimizing system performance and collaborating with cross-functional teams to enhance service delivery.
Highest-signal resume keywords
Technical Support DeliveryPatient Monitoring SystemsIT Infrastructure SolutionsCompTIA Network+ CertificationField Healthcare Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System TroubleshootingNetwork ConfigurationApplication DiagnosisRoot Cause AnalysisDocumentation MaintenanceConfiguration ManagementVersion ControlTechnical IntegrationStructured TroubleshootingHealthcare IT Systems
Soft Skills
CollaborationKnowledge SharingProblem SolvingAdaptabilityCommunication
Tools & Technologies
Diagnostic MethodologiesTest EquipmentPatient Monitoring EquipmentTelemetry UnitsVentilatorsDefibrillators
Certifications & Qualifications
CompTIA Network+CCNAComputer Networking Certification
Industry Keywords
Healthcare EnvironmentField RoleVendor CredentialingIT ServicesBiomedical Engineering
About the role
Key responsibilities & impact- Deliver onsite and remote technical support for customer issues
- Diagnose and resolve system, network, and application issues using structured troubleshooting
- Install, configure, integrate, and test complex patient monitoring and IT infrastructure solutions
- Apply knowledge of customer environments and requirements to optimize system implementation and long-term performance
- Troubleshoot technical challenges using approved tools, test equipment, and diagnostic methodologies
- Analyze root causes and implement sustainable solutions to improve system stability
- Maintain documentation of system configurations, troubleshooting activities, and support procedures
- Follow configuration management and version control practices
- Collaborate with senior engineers, clinical partners, sales, and service teams
- Build technical expertise and contribute to knowledge-sharing and service-improvement initiatives
- Cover Central Florida as a field role
Requirements
What you’ll need- 2.5+ years of professional working experience in IT services or related technical environments
- Experience in a field or hospital-based healthcare environment preferred
- Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
- Foundational understanding of IT systems, networking concepts, and technical troubleshooting
- Computer networking certification preferred, such as CompTIA Network+, CCNA, or equivalent/higher-level certification
- Associate degree in computer science, biomedical, engineering, or related field, or equivalent combination of education and experience
- Ability to travel for business; approximately 75% travel across Central Florida required
- Ability to work in office/home office and/or remote settings and hospital/healthcare environments
- Ability to adhere to vendor credentialing requirements
- Ability to work flexible hours, including non-standard hours, overtime, weekends, and on-call rotations
- Ability to wear required personal protective equipment
- US work authorization required; sponsorship unavailable now or in the future
- Must reside in or within commuting distance to Central Florida
- Ability to perform required physical, cognitive, and environmental duties with or without accommodation
Benefits
Comp & perks- Field service incentive bonus plans
- On-call pay
- Company fleet/car
- Training
- Advancement opportunities
- Overtime eligibility
- Generous PTO
- 401k with up to 7% match
- HSA with company contribution
- Stock purchase plan
- Education reimbursement
- Annual incentive plan may be offered
- Sales commission may be offered
- Long-term incentives may be offered