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About the role
Key responsibilities & impact- Provide on-site and remote technical support and perform maintenance on medical devices
- Perform diagnostics, maintenance, repairs, and product installations in accordance with regulatory requirements, company standards, and service processes
- Prepare for customer visits by assessing technical issues, organizing required parts, and defining action plans focused on first-time resolution
- Record diagnoses, testing procedures, solutions, parts used, service time, and ticket status
- Support the resolution of complaints, feedback, and escalated situations
- Identify value-added service opportunities and continuously expand product knowledge and technical expertise
- Work primarily outside company facilities, generally at customer or supplier locations
Requirements
What you’ll need- Bachelor’s degree in Engineering, Medical Sciences, or a related scientific field, or equivalent technical or vocational training
- For candidates with technical or vocational training: at least two years of experience in Information Technology, network diagnostics, system connectivity, remote support, engineering, medical technology, science, or related fields
- Skills in troubleshooting, root cause analysis, product installation, repair and maintenance, technical documentation, and service operations
- Ability to analyze technical information, accurately document service results, and track service performance metrics
- Customer-focused, with the ability to support the management of escalated situations, complaints, and feedback while maintaining clear communication and trusted relationships
- English proficiency required
- Knowledge of regulatory compliance and experience with medical devices or related technical products will be considered an advantage
Benefits
Comp & perks- Remote work opportunities
- On-site and remote technical support
- Opportunities to provide value-added services and continuously develop product knowledge and technical expertise
- Health technology company focused on making an impact and improving lives
- Candidates who meet many, but not necessarily all, of the requirements are encouraged to apply