Senior Software Technologist – Service Now Development

Philips

. Implement and configure ServiceNow out-of-the-box AI features, including Predictive Intelligence, Virtual Agent, Now Assist/GenAI, AIOps, anomaly detection, and event intelligence .

Posted 9/29/2026full-timeBangalore • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in implementing and configuring ServiceNow AI features, developing custom AI-driven solutions, and integrating external AI services. Proficient in ServiceNow development practices, ensuring scalability and performance while delivering measurable improvements in efficiency and user experience.

Highest-signal resume keywords

ServiceNow Development ExperienceAI Feature Delivery on ServiceNowJavaScript ProficiencyIntegration Using REST APIsServiceNow Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ScriptingScript IncludesBusiness RulesFlow DesignerPredictive IntelligenceVirtual AgentAIOpsIntegrationHubCustom AI FeaturesAnomaly Detection

Tools & Technologies

ServiceNowREST APIsSOAP APIsIntegrationHub SpokesCloud AI Platforms

Certifications & Qualifications

CSACADCISAI-Related Certifications

Industry Keywords

ITSMCSMITOMHRSDHealthcareCustomer ServiceIT Operations

Tech Stack

Tools & technologies

CloudITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Implement and configure ServiceNow out-of-the-box AI features, including Predictive Intelligence, Virtual Agent, Now Assist/GenAI, AIOps, anomaly detection, and event intelligence
Design and develop custom AI-driven ServiceNow features using Script Includes, Business Rules, Flow Designer, and IntegrationHub
Integrate custom ML models and external AI services into ServiceNow
Translate business and service use cases into practical AI-enabled workflows
Develop and maintain custom applications and enhancements on ServiceNow
Extend ServiceNow modules including ITSM, CSM, ITOM, and HRSD with AI capabilities
Ensure scalability, performance, and maintainability of AI and non-AI solutions
Follow ServiceNow best practices for scripting, configuration, and upgrades
Build and maintain ServiceNow integrations with external systems using REST/SOAP APIs, IntegrationHub spokes, and custom connectors
Integrate ServiceNow with external AI/ML services, cloud AI platforms, LLMs, and analytics services when needed
Work with product managers, architects, and stakeholders to define AI use cases
Support end-to-end delivery: design, build, test, deploy, and optimize AI features
Contribute to platform governance, documentation, and knowledge sharing
Stay current with ServiceNow AI releases and recommend improvements
Deliver AI features quickly and reliably, optimize out-of-the-box capabilities, and achieve measurable improvements in efficiency, quality, or user experience

Requirements

What you’ll need

3–7+ years of hands-on ServiceNow development experience
Proven experience delivering AI features on the ServiceNow platform, including deploying out-of-the-box AI capabilities in production
Experience building custom AI or intelligent automation features
Strong proficiency in JavaScript (ServiceNow scripting)
Proficiency with Script Includes, Business Rules, Client Scripts, and Flow Designer
Experience with ServiceNow AI features such as Predictive Intelligence, Virtual Agent, Now Assist, or AIOps
Solid experience building integrations using REST APIs and IntegrationHub
Strong understanding of the ServiceNow data model and platform architecture
Preferred: experience integrating ServiceNow with external AI/ML or GenAI platforms
Preferred: familiarity with LLMs, prompt engineering, or conversational AI design
Preferred: ServiceNow certifications such as CSA, CAD, CIS, or AI-related certifications
Preferred: experience in large enterprise or regulated environments
Preferred: exposure to healthcare, customer service, or IT operations use cases

Benefits

Comp & perks

For office-based teams, working in-person at least 3 days per week
Opportunity to contribute to healthcare technology that improves access to quality healthcare
Encouragement to apply when possessing many, but not all, required experiences
Opportunities to be considered for this or other opportunities at Philips