Service Engineer

. Provide remote technical support and diagnostics to healthcare customers and field partners using advanced remote access technologies .

Posted 9/25/2026full-timeRemote • United StatesMid-LevelSenior💰 $42 - $73 per hourWebsite

Tools & technologies

SQL

Key responsibilities & impact

Provide remote technical support and diagnostics to healthcare customers and field partners using advanced remote access technologies
Respond to customer inquiries as a Philips representative with timely and accurate troubleshooting support
Resolve service issues using internal tools, systems, and knowledge resources
Escalate complex product issues to higher-level support
Use remote capabilities to resolve issues efficiently and reduce onsite service dispatches
Serve as a frontline remote technical expert for healthcare customers and field teams
Perform field-role responsibilities outside company facilities, generally at customer or supplier locations

What you’ll need

5+ years of remote software system experience
Solid background in structured query language (SQL)
Experience with Windows server environments
Computer networking skills
Technical solutions authoring skills
Ability to solve mechanical and electrical issues
Associate degree or higher; technical discipline preferred
Ability to meet minimum physical, cognitive, and environmental requirements for the Field Service position, with or without accommodation
US work authorization required
Must not require sponsorship for a work-authorized visa now or in the future
Must reside in the United States
Versatility and willingness to work with a variety of Philips products

Comp & perks