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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for Philips IntelliSpace Cardiovascular Software and troubleshooting complex issues related to Windows operating systems, TCP/IP networking, and healthcare informatics. Strong focus on customer satisfaction, effective communication, and documentation skills.
Highest-signal resume keywords
Technical Support ExperienceWindows Operating Systems TroubleshootingTCP/IP NetworkingPhilips IntelliSpace CardiovascularCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTroubleshootingWindows Operating SystemsTCP/IP NetworkingRemote System ConnectivityHealthcare InformaticsCardiology Imaging SystemsPACS SolutionsDocumentationIncident Resolution
Soft Skills
Customer ServiceEffective CommunicationIndependent WorkCollaborationProblem Solving
Tools & Technologies
Philips IntelliSpace Cardiovascular SoftwarePACS Solutions
Certifications & Qualifications
Associate's Degree
Industry Keywords
Healthcare InformaticsRadiologyCardiologyTechnical SupportService Level Agreements
Tech Stack
Tools & technologiesTCP/IP
About the role
Key responsibilities & impact- Provide technical phone support to end-users and administrators of Philips IntelliSpace Cardiovascular Software
- Troubleshoot application, Windows operating system, hardware, network, connectivity, TCP/IP, and general networking issues
- Own and drive resolution of critical customer incidents, system downtimes, and escalations
- Document troubleshooting activities and corrective actions accurately
- Collaborate with cross-functional support teams and engineering resources
- Provide timely escalations and seamless handoffs for high-priority customer issues
- Follow established support procedures and work instructions
- Solve complex technical challenges with minimal supervision
- Support customer satisfaction, service level agreements, and operational excellence
- Travel occasionally, up to 10%, as needed
Requirements
What you’ll need- 3+ years of experience providing technical support for healthcare informatics, Radiology, or Cardiology imaging systems in an individual contributor capacity
- Troubleshooting Windows operating systems, hardware, TCP/IP networking, remote system connectivity, and technical issues in customer environments
- Experience supporting Cardiology or Radiology PACS solutions is required
- Experience with Philips IntelliSpace Cardiovascular is highly preferred
- Associate’s degree or equivalent combination of education and 3+ years of relevant technical support experience
- Strong customer service and documentation skills
- Ability to work independently and manage critical escalations
- Effective communication with technical and non-technical stakeholders
- Ability to successfully perform minimum physical, cognitive, and environmental job requirements with or without accommodation
- US work authorization required
- Candidates requiring sponsorship for a work-authorized visa now or in the future will not be considered
Benefits
Comp & perks- Annual incentive bonus may be offered
- Sales commission may be offered
- Long-term incentives may be offered
- Generous PTO
- 401k with up to 7% match
- HSA with company contribution
- Stock purchase plan
- Education reimbursement
- Philips Total Rewards benefits program