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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service operations management within a regulated medical device environment, focusing on performance improvement, training program management, and operational governance. Proven ability to collaborate across diverse teams to enhance service delivery and ensure compliance with global standards.
Highest-signal resume keywords
Service Operations ManagementTraining Program ManagementRegulatory CompliancePerformance ImprovementCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service DeliveryOperational GovernanceRoot-Cause AnalysisCorrective ActionsPreventive MaintenanceProduct Lifecycle SupportTechnical EducationField Data AnalysisInstallation QualityContract Capture
Soft Skills
LeadershipCommunicationProblem-SolvingCollaborationTraining Delivery
Industry Keywords
Interventional CardiologyVascular DeviceMedical Device EnvironmentService QualityCustomer UptimeField Service EngineersProduct Support SpecialistsService CoordinatorsGlobal StandardsOperational Service Capability
About the role
Key responsibilities & impact- Lead service operations for a global interventional cardiology and vascular device portfolio
- Own field performance, delivery execution, and operational governance across field service engineers, product support specialists, and service coordinators
- Set the operating rhythm for corrective, preventive, and installation service across North America
- Partner with international service leaders to align global standards
- Own service training and technical education, including training program management, course delivery, certification programs, and training center operations across three continental sites
- Ensure engineers maintain verified competency across product lines in a regulated medical device environment
- Drive improvements in service performance, including restoration time, first-visit resolution, installation quality, contract capture, and preventive maintenance completion
- Lead root-cause analysis and design operational improvements with engineering and supply chain partners
- Translate field data into changes that improve customer uptime and reduce repeat service events
- Manage service quality, complaint escalation, corrective actions, compliance tracking, product lifecycle support, and regulatory documentation
- Collaborate with quality, regulatory, product engineering, field, manufacturing, parts supply, commercial, and enterprise technology teams
- Build service delivery infrastructure for portfolio expansion and acquisition integrations
- Ensure new products have staffed and validated operational service capability from day one
Requirements
What you’ll need- 8+ years of experience with Bachelor's degree OR 6+ years of experience with Master's degree in Service Delivery, Service Operations or equivalent
- Bachelor's / Master's Degree in Health Science, Architecture, Engineering, Business Management or equivalent
- Ability to successfully perform the minimum physical, cognitive, and environmental job requirements with or without accommodation
- US work authorization required
- Candidates requiring sponsorship for a work-authorized visa now or in the future will not be considered
- No relocation benefits provided
Benefits
Comp & perks- Annual incentive bonus may be offered
- Sales commission or long-term incentives may be offered
- Generous PTO
- 401k with up to 7% match
- HSA with company contribution
- Stock purchase plan
- Education reimbursement
- Philips Total Rewards benefits program