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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering technical support for patient monitoring and IT infrastructure solutions, with a strong focus on troubleshooting, system optimization, and collaboration in healthcare environments.
Highest-signal resume keywords
Technical Support DeliveryPatient Monitoring SystemsIT Systems TroubleshootingComputer Networking CertificationHealthcare Environment Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System DiagnosisNetwork TroubleshootingApplication SupportConfiguration ManagementRoot Cause AnalysisTechnical DocumentationIntegration TestingSystem OptimizationDiagnostic MethodologiesPatient Care Technology
Soft Skills
CollaborationKnowledge SharingProblem SolvingAdaptabilityCommunication
Tools & Technologies
Test EquipmentDiagnostic ToolsIT Infrastructure SolutionsTelemetry UnitsVentilatorsDefibrillators
Certifications & Qualifications
CompTIA Network+CCNAAssociate Degree in Computer ScienceBiomedical Engineering
Industry Keywords
Healthcare EnvironmentPatient MonitoringTechnical SupportIT ServicesConfiguration Control
About the role
Key responsibilities & impact- Deliver onsite and remote technical support for customer issues
- Diagnose and resolve system, network, and application issues
- Support installation, configuration, integration, and testing of patient monitoring and IT infrastructure solutions
- Apply customer environment and requirements knowledge to implement and optimize systems
- Troubleshoot technical challenges using approved tools, test equipment, and diagnostic methodologies
- Analyze root causes and implement sustainable solutions to improve system stability
- Maintain documentation of system configurations, troubleshooting activities, and support procedures
- Follow configuration management and version control practices
- Collaborate with senior engineers, clinical partners, sales, and service teams
- Build technical expertise and contribute to knowledge-sharing and service-improvement initiatives
- Deliver reliable technology that improves patient care and outcomes
Requirements
What you’ll need- 2.5+ years of professional working experience in IT services or related technical environments
- Experience in a field or hospital-based healthcare environment preferred
- Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
- Foundational understanding of IT systems, networking concepts, and technical troubleshooting
- Computer networking certification preferred, such as CompTIA Network+, CCNA, or equivalent/higher level certification
- Associate degree in computer science, biomedical, engineering, or related field, or equivalent combination of education and experience
- Ability to travel for business; approximately 75% travel across the specified geography
- Average driving time of 1–4 hours daily
- Ability to accommodate occasional overnight stays and travel by air and/or train
- Ability to work in an office/home office and/or remote setting and in a hospital/healthcare environment
- Ability to adhere to requirements and comply with vendor credentialing
- Ability to work flexible hours, including non-standard hours, overtime, weekends, and on-call rotations
- Ability to wear required personal protective equipment
- US work authorization required; visa sponsorship unavailable
- Must reside in or within commuting distance to Kansas City, KS/MO
- Ability to perform physical, cognitive, and environmental requirements with or without accommodation
Benefits
Comp & perks- Field service incentive bonus plans
- On-call pay
- Company fleet/car
- Training
- Advancement opportunities
- Overtime eligibility
- Annual incentive plan, sales commission or long-term incentives may be offered
- Generous PTO
- 401k with up to 7% match
- HSA with company contribution
- Stock purchase plan
- Education reimbursement