Technical Consultant – Patient Monitoring

Philips

. Deliver onsite and remote technical support for customer issues .

Posted 10/27/2026full-timeUnited StatesMid-LevelSenior💰 $29 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering technical support for patient monitoring systems and IT infrastructure, with a strong focus on troubleshooting, system optimization, and collaboration in healthcare environments.

Highest-signal resume keywords

Technical Support DeliveryPatient Monitoring SystemsIT Infrastructure SolutionsComputer Networking CertificationHealthcare Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System DiagnosisNetwork TroubleshootingApplication Issue ResolutionConfiguration ManagementRoot Cause AnalysisTechnical DocumentationSystem IntegrationTest Equipment UsageSustainable Solution ImplementationIT Systems Understanding

Soft Skills

CollaborationKnowledge SharingCustomer Service OrientationAdaptabilityProblem Solving

Tools & Technologies

Diagnostic MethodologiesTelemetry UnitsVentilatorsDefibrillatorsConfiguration Tools

Certifications & Qualifications

CompTIA Network+CCNAComputer Networking Certification

Industry Keywords

Healthcare EnvironmentPatient MonitoringTechnical SupportIT ServicesBiomedical Engineering

About the role

Key responsibilities & impact

Deliver onsite and remote technical support for customer issues
Diagnose and resolve system, network, and application issues
Install, configure, integrate, and test patient monitoring and IT infrastructure solutions
Apply customer environment and requirements knowledge to optimize system implementation and long-term performance
Troubleshoot technical challenges using approved tools, test equipment, and diagnostic methodologies
Analyze root causes and implement sustainable solutions to improve system stability
Maintain documentation of system configurations, troubleshooting activities, and support procedures
Follow configuration management and version control practices
Collaborate with senior engineers, clinical partners, sales, and service teams
Build technical expertise and contribute to knowledge-sharing and service-improvement initiatives

Requirements

What you’ll need

2.5+ years of professional working experience in IT services or related technical environments
Experience in a field or hospital-based healthcare environment preferred
Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
Foundational understanding of IT systems, networking concepts, and technical troubleshooting
Computer networking certification preferred, such as CompTIA Network+, CCNA, or equivalent/higher level certification
Associate degree in computer science, biomedical, engineering, or related field, or equivalent combination of education and experience
Ability to travel for business; approximately 75% travel across the specified geography
Ability to work in office/home office and/or remote settings and hospital/healthcare environments
Ability to adhere to vendor credentialing requirements
Ability to work flexible hours, including non-standard hours, overtime, weekends, and on-call rotations
Ability to wear required personal protective equipment
US work authorization required; visa sponsorship unavailable
Must reside in or within commuting distance to Grand Rapids, MI, North Indiana, or Toledo, OH
Ability to perform required physical, cognitive, and environmental job requirements with or without accommodation

Benefits

Comp & perks

Field service incentive bonus plans
On-call pay
Company fleet/car
Training
Advancement opportunities
Overtime eligibility
Generous PTO
401k with up to 7% match
HSA with company contribution
Stock purchase plan
Education reimbursement
Annual incentive plan, sales commission or long-term incentives may be offered