Vigilance Reporting Specialist

Philips

. Investigate and resolve highly complex complaints by monitoring product or service analysis findings, documenting underlying issues, and ensuring solutions address customer concerns .

Posted 10/16/2026full-timeUnited StatesMid-LevelSenior💰 $63,000 - $92,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in complaint handling processes, regulatory compliance, and data analysis within the medical device industry. Proven ability to lead investigations, train personnel, and enhance product quality through effective complaint resolution.

Highest-signal resume keywords

Complaint HandlingRegulatory ComplianceData AnalysisTeam LeadershipMedical Device Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complaint InvestigationQuality AssuranceQuality ControlVigilance ReportingData DocumentationCoding Standards EnforcementProduct Enhancement AnalysisComplaint Record OversightCustomer Response ManagementTraining and Qualification

Soft Skills

Problem SolvingCommunicationAnalytical ThinkingCollaborationLeadership

Industry Keywords

Medical SciencesHealthcare ManagementIndustrial EngineeringSupply Chain ManagementPost Market Complaint HandlingClinical ResearchVocational EducationUS Work AuthorizationComplaint OperationsBest Practices

About the role

Key responsibilities & impact

Investigate and resolve highly complex complaints by monitoring product or service analysis findings, documenting underlying issues, and ensuring solutions address customer concerns
Enforce appropriate coding standards for complaint records and coordinate requests for new coding
Ensure systems and tools are updated and review and update complaints as new codes become available
Lead end-to-end complaint investigations, condense pertinent information, analyze findings, and present concise investigation overviews
Lead customer response letters or internal responses and escalate complex matters as appropriate
Train and qualify new PMS complaint operations investigators on complaint handling processes, regulatory requirements, and best practices
Analyze complaint data for potential product enhancements
Oversee complaint records and ensure regulatory compliance

Requirements

What you’ll need

Bachelor's / Master's Degree in Medical Sciences, Healthcare Management, Industrial Engineering, Supply Chain Management or equivalent
3+ years of experience with Bachelor's in areas such as Medical Device, Quality Assurance, Quality Control, Clinical Research or equivalent with vocational education
Prefer experience with Post Market Complaint Handling, Vigilance Reporting in medical device and/or experience as a team lead in a complaint handling capacity
US work authorization is a precondition of employment
Candidates must not require sponsorship for a work-authorized visa, now or in the future
Must reside in or within commuting distance to Nashville TN or Plymouth MN
Ability to successfully perform minimum Physical, Cognitive and Environmental job requirements with or without accommodation

Benefits

Comp & perks

Generous PTO
401k (up to 7% match)
HSA (with company contribution)
Stock purchase plan
Education reimbursement
Philips Total Rewards benefits program