Customer Experience Representative

PhillyTech (SaaS Talent)

. Serve as a trusted point of contact for clients across phone, email, SMS, HubSpot, webinars, and in-person events .

Posted 9/21/2026full-timeRemote • Florida • United StatesJuniorMid-Level💰 $55,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and success, with a strong focus on client onboarding, account management, and proactive engagement strategies. Proficient in utilizing HubSpot for maintaining client records and enhancing customer processes.

Highest-signal resume keywords

Customer Support ExperienceHubSpot ProficiencyClient Onboarding LeadershipAccounts Receivable ManagementExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportAccount ManagementOnboardingCollections OutreachProactive OutreachEvent CoordinationCRM Proficiency

Soft Skills

Critical ThinkingEmpathyOrganizationProblem SolvingFlexibility

Tools & Technologies

HubSpotWebinarsSMS CommunicationEmail CommunicationPhone Communication

Industry Keywords

Customer SuccessContact Center OperationsHigh Touch Customer Facing RoleClient Experience Enhancement

About the role

Key responsibilities & impact

Serve as a trusted point of contact for clients across phone, email, SMS, HubSpot, webinars, and in-person events
Own customer questions and issues from initial contact through resolution
Lead one-on-one and live virtual webinar client onboarding experiences
Guide clients through onboarding for the company’s coaching programs
Answer questions and ensure clients are set up for a successful experience
Conduct proactive outbound outreach for onboarding, engagement, event attendance, account maintenance, and other customer experience initiatives
Manage accounts receivable and payment follow-up
Pursue outstanding balances up to approximately $10,000 and conduct sensitive collections conversations
Travel quarterly domestically and internationally for live events, potentially including evenings and weekends
Identify opportunities to enhance the client experience
Coordinate with internal teams
Maintain accurate HubSpot records
Recommend improvements to customer processes, tools, and communications

Requirements

What you’ll need

2-4+ years of relevant experience in Customer Support, Customer Service, Customer Success, Contact Center Operations, Account Management, or similar high touch customer facing role
Must be willing and able to travel domestically and internationally approximately quarterly for live events
Evening/weekend availability for live events
Ability to work long 8-10 hour event days and extended time on your feet
Comfortable spending significant time on the phone, including proactive outbound calling, repeated follow-up, and sensitive or challenging conversations
Comfortable with direct accounts receivable and collections outreach
Excellent verbal and written communication skills
Confidence engaging customers one-on-one and in live virtual group settings, including webinars and onboarding sessions
Strong critical thinking, empathy, organization, and sound judgment
Ability to take ownership, solve problems independently, and determine when to resolve or escalate issues
Resourceful and comfortable working in a fast-moving startup environment
Flexibility to operate effectively through ambiguity and changing priorities, processes, systems, and working hours
Experience with HubSpot or similar CRM/customer support platforms

Benefits

Comp & perks

Multiple medical insurance options
Employer contribution toward medical insurance premiums
Dental and vision insurance options
Supplemental life insurance
Voluntary short-term and long-term disability insurance
15 days of PTO annually
7 paid company holidays
Access to company-certified coaches and personal development opportunities
Opportunities to attend company live events
Travel and leisure membership benefits
Remote work