Customer Experience Representative

PhillyTech (SaaS Talent)

. Serve as a trusted point of contact for clients across phone, email, SMS, HubSpot, webinars, and in-person events .

Posted 9/18/2026full-timeRemote • Florida • United StatesJuniorMid-Level💰 $55,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Support and Account Management, with a strong focus on client onboarding, proactive outreach, and effective communication. Proficient in managing accounts receivable and enhancing customer experiences through critical thinking and problem-solving.

Highest-signal resume keywords

Customer Support ExperienceHubSpot ProficiencyAccounts Receivable ManagementClient Onboarding FacilitationExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportAccount ManagementProactive OutreachCollections OutreachOnboarding Processes

Soft Skills

Critical ThinkingEmpathyOrganizationSound JudgmentFlexibility

Tools & Technologies

HubSpotCRM Platforms

Industry Keywords

Customer SuccessContact Center OperationsHigh-Touch Customer-Facing RoleEvent AttendanceTravel Requirements

About the role

Key responsibilities & impact

Serve as a trusted point of contact for clients across phone, email, SMS, HubSpot, webinars, and in-person events
Own customer questions and issues from initial contact through resolution
Lead one-on-one and live virtual webinar client onboarding experiences
Present to groups of clients, guide them through onboarding, answer questions, and ensure successful setup
Conduct proactive outbound outreach for onboarding, engagement, event attendance, account maintenance, and customer experience initiatives
Manage accounts receivable and payment follow-up
Pursue outstanding balances up to approximately $10,000 and conduct sensitive collections conversations
Identify opportunities to enhance the client experience
Coordinate with internal teams
Maintain accurate HubSpot records
Recommend improvements to customer processes, tools, and communications
Travel domestically and internationally quarterly for live events, including possible evening and weekend work

Requirements

What you’ll need

2+ years of relevant experience in Customer Support, Customer Service, Customer Success, Contact Center Operations, Account Management, or another high-touch customer-facing role; 4+ years preferred
Must be willing and able to travel domestically and internationally approximately quarterly for live events
Evening/weekend availability, long 8-10 hour event days, and extended time on your feet
Passport needs to be all set
Comfortable spending significant time on the phone, including proactive outbound calling, repeated follow-up, and sensitive or challenging conversations
Comfortable with direct accounts receivable and collections outreach
Excellent verbal and written communication skills
Confidence engaging customers one-on-one and in live virtual group settings, including webinars and onboarding sessions
Strong critical thinking, empathy, organization, and sound judgment
Ability to take ownership, solve problems independently, and know when to resolve an issue versus escalate it
Resourceful and comfortable working in a fast-moving startup environment
Flexibility to operate effectively through ambiguity and changing priorities, processes, systems, and working hours
Experience with HubSpot or similar CRM/customer support platforms

Benefits

Comp & perks

Multiple medical insurance options
Employer contribution toward medical insurance premiums
Dental and vision insurance options
Supplemental life insurance
Voluntary short-term and long-term disability insurance
15 days of PTO annually
7 paid company holidays
Access to company-certified coaches and personal development opportunities
Opportunities to attend company live events
Travel and leisure membership benefits
Remote work