Phoenix Company

Customer Support

• Respond to patients' inquiries via email, chat and phone
• Communicate clearly and effectively with patients in both French and English through email and phone calls
• Assist with patient onboarding, product education, and general troubleshooting across the platform
• Troubleshoot issues with account management, shipments, and billing
• Alert development and pharmacy teams to technical issues that could impact patient experience
• Provide best-in-class customer service and relay patient feedback to the organization
• Find creative, fun, and professional ways to deliver the best possible patient support
• Triage patients to their healthcare team for medical questions or treatment-plan assistance

Bilingual Customer Experience Coordinator, EN/FR